Liquidation Plomberie Mascouche's Implementation of Fidelio Erp System
Customer Company Size
SME
Region
- America
Country
- Canada
Product
- Fidelio ERP system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Retail
Use Cases
- Inventory Management
Services
- System Integration
About The Customer
Liquidation Plomberie Mascouche is a well-established company in the plumbing sector with over 20 years of experience. The company offers a wide selection of bathrooms and kitchens adapted to all budgets and every style, without compromising on quality. The company has undergone two expansions and operates in three locations: Mascouche, Laval, and Saint-Léonard. The company has been in business since 1989 and has a workforce of 30 employees. They offer 25,000 sq. ft of goods to their customers.
The Challenge
Liquidation Plomberie Mascouche, a company with over 20 years of experience in the plumbing sector, faced a significant challenge. Their old computer system was unable to provide the necessary information to make optimal decisions during their continuous growth. After two expansions, the company needed to integrate a solution that meets the new business challenges. The company's old system was not flexible, intuitive, or integrated enough to support their growth and improve customer service. They also needed to optimize their Material Requirements Planning (MRP).
The Solution
To address these challenges, Liquidation Plomberie Mascouche implemented the Fidelio ERP system in 2010. This system is flexible, intuitive, and completely integrated, with powerful drill-down capacities. The implementation of this system has led to a net improvement in customer service and the optimization of the requirements planning (MRP). The Fidelio ERP system has supported the company's growth and allowed them to focus on their business.
Operational Impact
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