RingCentral > Case Studies > LifeGuardian Technologies: Streamlining Communication with IoT

LifeGuardian Technologies: Streamlining Communication with IoT

Technology Category

Networks & Connectivity - 5G
Sensors - Lidar & Lazer Scanners

Applicable Industries

Buildings
Telecommunications

Applicable Functions

Procurement

Use Cases

Intrusion Detection Systems
Tamper Detection

Services

System Integration

About The Customer

LifeGuardian Technologies, LLC is a healthcare company based in Oceanside, California, with a remote office in Florida. The company specializes in distributing life-saving emergency medical alert devices. The company operates with a fluctuating seasonal staff of between 10-20 people. Prior to adopting RingCentral Office, LifeGuardian was struggling with a complex and expensive telecommunications system that involved multiple vendors and was not meeting their business needs.

The Challenge

LifeGuardian Technologies, a California-based company that distributes life-saving emergency medical alert devices, was facing a significant challenge with its communication systems. The company had a complex and expensive telecommunications system that involved multiple vendors for different services, including a PBX provider, local service, toll-free numbers, long distance, and voicemail. Each service had its own vendor, making the system not only costly but also difficult to manage and operate. The company was spending at least $800 per month on these services. Furthermore, the system was not meeting the company's business needs, particularly in terms of routing mission-critical calls seamlessly across multiple locations and scaling to fit their growth and expanding needs.

The Solution

LifeGuardian Technologies decided to switch to RingCentral Office, a cloud-based business phone system. This solution offered a range of business-class capabilities, including ease of use, scalability, and the ability to consolidate communications with one provider. The self-service and on-demand capabilities of RingCentral Office were particularly attractive to LifeGuardian. These included instant purchase, configuration, activation, and management capabilities that did not require any technical skills and could be done easily online anywhere in the world using an Internet browser. The switch to RingCentral Office enabled the company to get all of its required services from one provider for only $99 per month, dramatically reducing its communication costs.

Operational Impact

The switch to RingCentral Office has had a significant impact on LifeGuardian's operations. The company no longer needs separate vendors for local, long distance, toll-free, and voicemail services, simplifying its telecommunications system and reducing management complexity. The system's ease of use and scalability have also been beneficial, allowing the company to route mission-critical calls seamlessly across multiple locations and scale to fit their growth and expanding needs. Furthermore, the transition to RingCentral Office was hassle-free, with excellent customer service and technology support, and clear call quality.

Quantitative Benefit

Reduced monthly bill by over 85%— from more than $800 per month to $99.
Consolidated multiple communication systems and vendors into one, simplifying management and operation.
Enabled the company to easily expand and contract to accommodate fluctuating seasonal staff of between 10-20 people.