Case Studies > LexisNexis® Motivation Index Produces Substantial Lift in HealthSmart’s Care Plan Engagement

LexisNexis® Motivation Index Produces Substantial Lift in HealthSmart’s Care Plan Engagement

Company Size
1,000+
Region
  • America
Country
  • United States
Product
  • LexisNexis® Population Health Monitor
  • MEDai Science™ technology
  • Motivation Index
Tech Stack
  • Advanced Analytics
  • Predictive Modeling
  • Data Integration
Implementation Scale
  • Pilot projects
Impact Metrics
  • Customer Satisfaction
  • Digital Expertise
  • Productivity Improvements
Technology Category
  • Analytics & Modeling - Data Mining
  • Analytics & Modeling - Predictive Analytics
  • Analytics & Modeling - Real Time Analytics
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
  • Quality Assurance
Use Cases
  • Disease Tracking
  • Predictive Maintenance
  • Remote Patient Monitoring
Services
  • Data Science Services
  • System Integration
About The Customer
HealthSmart is the nation’s largest independent administrator of health plans for self-funded employers. They focus on leveraging analytics to ensure health care quality and control costs. HealthSmart is dedicated to providing high-quality health care to at-risk populations using effective methods. They emphasize transparency and visibility into the aspects of individuals' lives that impact health, using advanced analytics to identify patterns and relationships in data that indicate health status. This approach enables more informed intervention decisions and helps manage underlying clinical and financial risks.
The Challenge
HealthSmart, the nation’s largest independent administrator of health plans for self-funded employers, places a major emphasis on leveraging analytics to achieve transparency in order to ensure health care quality and gain control over costs.
The Solution
HealthSmart currently uses LexisNexis® Population Health Monitor, a robust risk stratification solution leveraging MEDai Science™ technology to deliver models that proactively identify risks impacting health outcomes. To further improve their population health management program, HealthSmart ran a test trial of the Motivation Index, a predictive model combining claims, pharmacy, and medical data. This model identifies members posing the highest health risks and those most likely to engage in health improvement programs. The trial included 104 impactable members with specific health conditions and risk levels, aiming to enhance engagement in care plans.
Operational Impact
  • HealthSmart nurses made phone calls to individual members identified through the company’s disease management program.
  • The goal was to get as many individuals as possible to complete a health assessment and enroll in a customized care plan.
  • The Motivation Index demonstrated a significant improvement in care manager productivity, greater than 200%, in just 2 months.
  • There is also an expected increase in a care manager’s level of job satisfaction when an analytic tool helps them meet their outreach and engagement goals.
Quantitative Benefit
  • The Motivation Index demonstrated a significant improvement, greater than 200%, in care manager productivity in just 2 months.

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