LogicMonitor > Case Studies > Lewan Technology Generates New Revenue with LogicMonitor

Lewan Technology Generates New Revenue with LogicMonitor

Company Size

1,000+

Region

America

Country

United States

Product

LogicMonitor

Tech Stack

Cloud-based Infrastructure
SNMP protocol

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements
Revenue Growth

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Oil & Gas
Telecommunications

Applicable Functions

Logistics & Transportation
Maintenance

Use Cases

Predictive Maintenance
Real-Time Location System (RTLS)
Remote Asset Management

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

Lewan Technology is an award-winning IT service provider with nearly half a century of experience. The company is based in Denver and serves the Rocky Mountain region. Lewan Technology started with typewriters and calculators and has navigated through the sweeping shifts in the IT landscape. Today, the company focuses on selling Infrastructure as a Service (IaaS) and associated services. Lewan Technology has managed to stay relevant and competitive by adapting to the changing needs of the IT industry. The company has a strong reputation for delivering high-quality office technology solutions and IT support to its customers.

The Challenge

The transition from on-premises IT infrastructure to cloud-based infrastructure has changed the way service providers deliver value to their customers. The goal in a datacenter environment is to ensure IT resources stay up and running. Today’s service provider solves this challenge even when they are not directly managing many elements of the infrastructure—particularly with cloud resources. Service providers have to be efficient at troubleshooting—a task made more difficult by the diminishing direct control they have over IT infrastructure brought by the transition to the public cloud. In today’s environment, service providers are finding it imperative to have tools to collaborate with cloud providers and other partners, on whom their ability to deliver IT resources to their customers depends.

The Solution

Lewan is using LogicMonitor to make the evolving role of service providers easier. With LogicMonitor dashboards that can be shared freely with partners, including cloud providers and telecoms, Lewan can diagnose infrastructure problems efficiently. With this level of visibility and the ability to share views into the whole IT infrastructure with relevant partners, Lewan is maximizing the efficiency of troubleshooting in the challenging cloud environment, and has recovered a proactive role. Lewan established the Monitoring as a Service model to monetize monitoring and round out its portfolio. “For us, Monitoring as a Service means we take care of the installation of LogicMonitor and tune it to your use cases, but the alerting goes to you, the customer,” says Wray Smith. “LogicMonitor was the product that enabled us to do that, because of its service provider-friendly pricing model.

Operational Impact

Lewan has drastically reduced time spent on routine problems, reserving service manpower for more critical and complex issues.
Customers also get visibility into how their service requests are being handled and can see issue resolution in real time, assuring them their requests are being handled promptly and thoroughly.
Lewan has architected a service offering around LogicMonitor, tailored to specific tasks and audiences.
The ability to provide visibility into complex client infrastructures has proven so valuable that Lewan has architected a service offering around it, tailored to specific tasks and audiences.