Leading Pharma’s Open Compute Initiative Leads to Software-Based Service Assurance Solution
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- COTS InfiniStreamNG® appliances
- COTS nGenius® packet flow switch appliances
- nGenius Packet Flow Systems Fabric Manager
Tech Stack
- Open Compute Platforms
- Adaptive Service Intelligence™ (ASI) technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Healthcare & Hospitals
- Pharmaceuticals
Applicable Functions
- Discrete Manufacturing
- Logistics & Transportation
Use Cases
- Predictive Maintenance
- Supply Chain Visibility
Services
- Software Design & Engineering Services
- System Integration
About The Customer
The customer is a leading pharmaceutical company that provides wide-ranging health and pharmacy benefits management services that support both government and commercial insurance programs. The company’s prescription management program enables customers to save money on their scripts, providing access to wide-ranging healthcare solutions, including critical high-end and cancer care drugs. With tens of millions of members depending on this pharma’s 20,000+ employees to supply more than 1 billion prescriptions annually, downtime is simply not an option for this organization! The pharma’s Network Infrastructure team manages the company’s multi-facility data center environment. The primary data center serves a crucial business function in managing network traffic performance required by internal users, as well as 30+ remote distribution center sites and several new business units established via acquisition.
The Challenge
The pharmaceutical company was undergoing a strategic transition towards prioritizing the deployment of open compute platforms. The Network Infrastructure team found the open compute approach appealing due to increased flexibility and reduced capital expenditures (CAPEX) and operating expenses (OPEX). However, they were also scrutinizing their investment in the packet broker hardware appliances deployed at the primary data center. The team found the packet broker appliances were costly to update, with additional hardware-based packet blades required for some new features, at additional CAPEX and OPEX. The team needed a seamless transition from the legacy network monitoring solution to their preferred open compute platform.
The Solution
The pharmaceutical company chose to implement the nGeniusONE Service Assurance platform, with multiple COTS InfiniStreamNG® (ISNG) platforms and COTS nGenius 5000 series packet flow switches providing the solution’s smart data core. The nGeniusONE solution leverages NETSCOUT’s patented Adaptive Service Intelligence™ (ASI) technology, which converts network traffic into highly structured smart data at the collection point. The COTS packet flow switch architecture provides the Network Infrastructure team with strategic packet visibility that scales and operates dynamically, enabling pervasive visibility through the use of COTS ISNG platforms. The pharma is also using the nGenius Packet Flow Systems Fabric Manager to configure, deploy, and troubleshoot the COTS nGenius 5000 series packet flow switch network.
Operational Impact
Quantitative Benefit
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