Las Vegas Music Venue 172
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- InfoGenesis POS
- rGuest Pay
Tech Stack
- P2PE
- EMV payment gateways
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Cybersecurity & Privacy - Security Compliance
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
- Sales & Marketing
Services
- Software Design & Engineering Services
- System Integration
About The Customer
172 is a unique live music venue located in the Rio All-Suite Hotel and Casino in Las Vegas. Named after the 172-decibel volcano eruption on the Island of Krakatoa in 1883, the venue brings together promising up-and-coming bands from around the world. It offers an intimate setting for patrons to enjoy live music, original cocktails, and high-end gourmet dishes. The venue aims to provide an exceptional guest experience by combining top-notch entertainment with excellent food and beverage service. The operators of 172 sought to enhance their operations with advanced technology solutions to meet the high expectations of their guests.
The Challenge
The newly-opened music venue 172 in the Rio All-Suite Hotel and Casino needed a robust point-of-sale (POS) system to manage their operations efficiently. With the grand opening fast approaching, the property operators required a solution that could be implemented quickly and meet their high demands. They needed a system that could handle secure financial transactions and optimize guest service, ensuring a seamless experience for patrons. The challenge was to deploy a POS system that could go live on a tight timeline while providing comprehensive reporting and analytics to control costs and streamline operations.
The Solution
To address the challenges faced by 172, Agilysys implemented their award-winning InfoGenesis POS system and rGuest Pay solution. InfoGenesis POS features an intuitive touchscreen interface, extensive reporting, and analytics capabilities, enabling operators to control costs and streamline operations. The system allows for rapid deployment and centralized configuration, making it ideal for the tight timeline required by 172. Additionally, rGuest Pay provides secure payment processing with validated P2PE and EMV payment gateways, ensuring comprehensive payment security for every credit card transaction. The mobile-ready devices and chip-card acceptance offered by rGuest Pay bring efficiency to the payment process, addressing the needs of hospitality operations.
Operational Impact
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