Large U.S. Based Appliance Manufacturer Relies on NETSCOUT to Ensure Reliability of Customer Ordering Process
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE
- InfiniStream appliances
- nGenius packet flow switches
Tech Stack
- Java
- Oracle
- Cisco ACI
- Office 365
- Citrix
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Database Management & Storage
Applicable Functions
- Discrete Manufacturing
- Sales & Marketing
Use Cases
- Inventory Management
- Predictive Maintenance
- Supply Chain Visibility
Services
- System Integration
- Testing & Certification
About The Customer
The customer is a leader in household appliances, offered under several brand names. They manufacture and distribute washing machines, refrigerators, water heaters, and air conditioners. The company is leading the industry in innovation and embracing the Internet of Things by revolutionizing digital connectivity and operations in many of its home products. This $6 billion manufacturing company employs more than 10,000 people across its southern US-based headquarters, multiple manufacturing sites and operating locations around the world. With multiple factories in the U.S. and R&D facilities worldwide, as well as point-of-sale (POS) ordering capabilities throughout stores in numerous large retail chains, connectivity is the lifeblood of this manufacturer’s business.
The Challenge
The manufacturer faced challenges with outages in their customized order management application, which interfered with order processing, resulting in lost revenue and harm to customer experience. These service disruptions also triggered large financial penalties that had to be paid to the retailers. A single outage could easily trigger hundreds of thousands of dollars in penalties. Lacking remote site monitoring of its custom applications, IT faced significant delays in issue detection and its ability to triage across many remote locations. The IT team had to rely on users to report issues, putting them under tremendous pressure to assure availability and performance.
The Solution
To address the manufacturer’s critical application and network performance monitoring needs, they turned to NETSCOUT®. nGeniusONE and InfiniStream appliances were deployed to quickly identify, isolate and mitigate critical service issues before they impact the business. nGenius packet flow switches were used to feed network traffic to InfiniStream appliances and other analysis tools, giving IT the ability to continuously monitor the applications to ensure availability and performance. The NETSCOUT solution enabled the IT team to directly monitor three large manufacturing facilities and remotely monitor 32 distributed sites. This allowed IT to ensure the availability of the company’s central ordering application, which is utilized by thousands of stores and countless customers.
Operational Impact
Quantitative Benefit
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