Large Fashion Retailer Turns to NETSCOUT to Reduce Application Slowdowns and Improve Customer Experience
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance Platform
- InfiniStreamNG™ platform
- vSCOUT™ software
Tech Stack
- Network Monitoring
- Application Performance Monitoring
- Unified Communications Monitoring
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Retail
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Retail Store Automation
- Supply Chain Visibility
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The customer is a large fashion retailer that has been in business for nearly a century and operates hundreds of stores across the U.S. The company has earned an industry-wide reputation for style and service, providing value to shoppers with compelling apparel, cosmetics, and home furnishings, complemented by exceptional customer care. With tens of thousands of employees in stores and operations centers, one of the retailer’s top priorities is delivering the very best customer experience, whether in stores, online, or on the phone.
The Challenge
The large fashion retailer was facing frequent slowdowns and performance issues with critical applications, such as voice services and the company’s point-of-sale (POS) cash register application. With no real network monitoring tools in place, IT only became aware of service degradations and outages after end-users complained about the challenges they were experiencing accessing corporate resources. As a result, IT was failing to meet service level expectations (SLAs) with the company’s network of stores. In short, employee productivity suffered and there was potential impact to store revenue. IT needed to find a way to get ahead of these problems and gain visibility at the WAN edge and in stores to proactively uncover problems before they impacted the business.
The Solution
To solve its application performance issues at its operations centers and across geographically disbursed store locations, this large retailer turned to NETSCOUT®. The nGeniusONE Service Assurance platform was implemented to provide much needed visibility into all network traffic at primary and backup datacenters. InfiniStreamNG appliances were supplemented with vSCOUT software-based instrumentation to extend visibility into the retailer’s virtualized environments. NETSCOUT provided a unified solution for monitoring networks, applications, and unified communications (UC) in a single platform. IT developed custom dashboards in nGeniusONE to gain vitally important at-a-glance views into the performance of all store locations and achieve rapid drilldown to application and network performance. With InfiniStreamNG appliances situated in the company’s primary and backup datacenters, IT developed service level visibility into critical applications such as VoIP, Office 365, Citrix, and their cash register software. IT extended that visibility by deploying vSCOUT software in their virtualized environment, to facilitate visibility into east-west traffic of key virtualized applications as well.
Operational Impact
Quantitative Benefit
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