Lake Michigan Credit Union Case Study
Company Size
1,000+
Region
- America
Country
- United States
Product
- Forcepoint Web Security
- Forcepoint Email Security
- Forcepoint DLP
Tech Stack
- TRITON Architecture
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
Technology Category
- Cybersecurity & Privacy - Cloud Security
- Cybersecurity & Privacy - Network Security
- Cybersecurity & Privacy - Security Compliance
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
Services
- System Integration
- Training
About The Customer
Lake Michigan Credit Union (LMCU) is one of the largest financial institutions headquartered in Michigan and the second largest credit union in the state. Founded in 1933, LMCU employs over 900 professionals and has over 300,000 members, 36 branch locations, and nearly 100 ATMs in West Michigan, East Michigan and Kalamazoo. With $3.7 billion in assets, LMCU has an outstanding 99.53% membership renewal rate. The company provides a wide range of financial services, from checking accounts, to mortgages, commercial loans, insurance and investment services. LMCU’s “Anywhere” capability gives anyone in the country the ability to become a member. Customers can access their account from any location around the nation by taking advantage of the “go-anywhere” mobile app. LMCU has received many accolades—Bauer Financial Group awarded a 5-Star rating for financial safety and soundness and the company also earned a spot among the National Best and Brightest Companies to Work For.
The Challenge
Lake Michigan Credit Union (LMCU) is a large financial institution with over 300,000 members and $3.7 billion in assets. The company provides a wide range of financial services and has a high membership renewal rate. However, LMCU faces the daily challenge of keeping its members' valuable personal information secure. Financial institutions are a top target for threat actors worldwide, and any incident of data loss or theft could cause irreparable harm to customers and the business. LMCU's previous security solution did not offer unified visibility amongst the products and was lacking in actionable guidance for the IT department. As a result, time management was becoming more inconvenient for active users and administrators. They were spending too many man hours “minding” the system. Time spent repairing and monitoring the network was excessive and critical.
The Solution
After evaluating several data security solutions on the market, LMCU decided to install Forcepoint security. The IT team at LMCU also understands that the first step towards a successful, long-term security solution is not just about the technology. Creating user awareness and providing guidance on recognizing potential malicious websites/emails is also important— the human element is a major factor in achieving and maintaining successful data security. Forcepoint invested time with LMCU in order to provide users the proper introduction and guidance to the new data security solution. Forcepoint was able to provide LMCU with web, email, and data security solutions that drastically improved the security level and the IT team’s overall effectiveness and efficiency. LMCU needed a unified, proactive and efficient system and Forcepoint security solutions satisfied all of these needs.
Operational Impact
Quantitative Benefit
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