Laboratório Globo streamlines SGQ and document management by using SoftExpert solutions
Customer Company Size
Large Corporate
Region
- America
Country
- Brazil
Product
- SoftExpert EQM
- SoftExpert BPM
- SoftExpert ECM
- SoftExpert PPM
- SoftExpert PLM
Tech Stack
- Linux
- SoftExpert Solutions
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
- Digital Expertise
Technology Category
- Functional Applications - Product Lifecycle Management Systems (PLM)
Applicable Industries
- Pharmaceuticals
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
- Business Operation
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
Services
- System Integration
- Software Design & Engineering Services
- Training
About The Customer
Laboratório Globo is one of the largest pharmaceutical industries in Latin America, with a presence in the market for the past 54 years. The company produces a diversified product line and operates in the generics market. Its head office is constructed in an area of approximately 12,000 m² and is based on the quality standards required by Health. Laboratório Globo is known for its competence and quality, with efficient customer service, extensive tests, research, and intense development indicating new product launches. The company is currently experiencing intense growth.
The Challenge
The need to improve its Quality Management System led Laboratório Globo to develop a process mapping project for all sectors of the organization with the support of an outside consulting service. The pharmaceutical industry required a solution that could handle the rigid control involved in the elaboration, approval, updating, and processing of documents. The company needed a system that could operate entirely online and offer customization of different parameters without the need for development time. Additionally, the solution had to support access to workstations using the Linux operating system and permit installation on Linux servers to reduce costs and maximize investments.
The Solution
Laboratório Globo opted for the SoftExpert solution to meet its needs for rigid document control. The software's capacity to operate in an entirely online environment and its ability to customize different parameters without development time were major differentiators. The document processing has already started to generate positive effects, optimizing the time between the elaboration and publication of documents. The SoftExpert project was implemented quickly, and the adoption of the solution by users was natural, given the legal requirements in the pharmaceutical segment for reliable and secure records. The solution also supports access to workstations using the Linux operating system and permits installation on Linux servers, reducing project costs and maximizing investments in training or acquiring other modules. Six strategically chosen modules were acquired to maximize improvements in product and process quality.
Operational Impact
Quantitative Benefit
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