La Trobe University's Infrastructure and Operations Division Achieves Triple ISO Certifications with Nintex Promapp
Technology Category
- Analytics & Modeling - Process Analytics
Applicable Industries
- Cement
- Education
Applicable Functions
- Quality Assurance
Use Cases
- Construction Management
- Smart Campus
Services
- Testing & Certification
About The Customer
La Trobe University is a multicampus, public research university based in Australia. It has over 39,000 students attending 7 campuses located throughout the state of Victoria and in Sydney, Australia; as well as in many international countries. Established in 1964, La Trobe University’s flagship campus is based in Melbourne, Australia. The Infrastructure and Operations Division at La Trobe University was the department working towards achieving the three ISO certifications.
The Challenge
La Trobe University's Infrastructure and Operations Division was faced with the daunting task of achieving three ISO certifications simultaneously. These certifications, while adding significant value to the organization, are notoriously difficult to achieve due to the extensive requirements around establishing and documenting processes. The team was working towards three standard certifications at once, which added a layer of complexity as they needed to consider quality, safety, and environmental sustainability while developing their processes. The process involved working with numerous subject matter experts to update and document processes. The challenge was further compounded by the fact that many of the people involved were unfamiliar with process mapping or ISO requirements.
The Solution
The team at La Trobe University's Infrastructure and Operations Division turned to Nintex Promapp, a process management tool, to help them achieve their goal. The tool's simplicity made it easy for the team to get on board and motivated to work towards the mammoth task of achieving three ISO standards. Nintex Promapp made process mapping simple and instilled confidence that procedures were captured correctly. This was a key factor in La Trobe’s process management success due to the sheer number of people involved, many of them unfamiliar with process mapping or ISO requirements. The tool also provided the ability to give feedback on mapped processes, which supported the organization’s commitment to continuous improvement. The tool’s mini mode function also had a positive impact, making it easy to share processes with contractors, so they understand exactly what is expected of them.
Operational Impact
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