L.L.Bean Improves Customer Service and Inventory Productivity
Company Size
1,000+
Region
- America
Country
- United States
Product
- Blue Yonder’s merchandise financial planning
- Blue Yonder’s forecasting
- Blue Yonder’s replenishment capabilities
Tech Stack
- Inventory Management Software
- Sales Forecasting Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Inventory Management Systems
- Functional Applications - Product Data Management Systems
Applicable Industries
- Apparel
- Retail
Applicable Functions
- Sales & Marketing
- Warehouse & Inventory Management
Use Cases
- Demand Planning & Forecasting
- Inventory Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
L.L.Bean is an American apparel and outdoor retailer founded by Leon Leonwood Bean. The company is known for its customer service and timely delivery of products. It employs approximately 5,000 people year-round, a number that increases to about 10,000 during its peak sales season. As the business has expanded, it has faced challenges in accurately predicting market trends and investing in the right products for the upcoming year. The company's commitment to customer service makes the speed of delivery a crucial aspect of its business model.
The Challenge
L.L.Bean, an American apparel and outdoor retailer, has been facing challenges as its business expands. The company, which employs around 5,000 people year-round and up to 10,000 during peak sales season, has been struggling to accurately predict market trends and invest in the right products for the upcoming year. Speed of delivery is a crucial aspect of L.L.Bean's business model, as the company prides itself on its customer service. Therefore, ensuring that products reach customers in a timely manner is of utmost importance.
The Solution
To address these challenges, L.L.Bean implemented Blue Yonder’s merchandise financial planning, forecasting, and replenishment capabilities. These tools allow the company to more accurately predict sales, purchase products from vendors, and allocate those products to the appropriate stores. In addition to leveraging these capabilities, L.L.Bean is actively exploring other solutions to maximize the value of the integrated Blue Yonder ecosystem. The success of this implementation goes beyond the technology itself. During the design phase, Blue Yonder consultants worked closely with L.L.Bean to consider future objectives and goals and how their next implementation can fit in with the solution that is currently being designed.
Operational Impact
Quantitative Benefit
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