Exiger > Case Studies > KYC Due Diligence for Top 20 Global Financial Institution: A Case Study

KYC Due Diligence for Top 20 Global Financial Institution: A Case Study

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Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Quality Assurance
Use Cases
  • Visual Quality Detection
Services
  • Testing & Certification
About The Customer
The customer in this case study is a top 20 global financial institution. The bank was facing significant challenges due to a change in their customer risk rating model, which led to an increase in the volume of high-risk files that needed to be reviewed. The bank was unable to manage this increased volume effectively, leading to significant quality challenges. Furthermore, the bank was compelled to perform KYC due diligence on a significantly larger portion of high-risk customers due to regulatory guidance, but was unable to devote sufficient resources to meet the periodic review deadlines.
The Challenge
A top 20 global financial institution faced a significant challenge due to a change in their customer risk rating model. The new model led to an increase in the volume of high-risk files that needed to be reviewed, which the bank was unable to manage effectively. This resulted in significant quality challenges. Furthermore, regulatory guidance mandated risk-based reviews on a periodic basis. This compelled the bank to perform Know Your Customer (KYC) due diligence on a significantly larger portion of high-risk customers. However, the bank was unable to devote sufficient resources to meet the periodic review deadlines, further exacerbating the situation.
The Solution
Exiger, a global regulatory and financial crime, risk and compliance company, was retained for three years to conduct a KYC refresh review across the United States, Europe, and Asia Pacific. The review involved over 10,000 high-risk customer files. Exiger dedicated a team of over 100 analysts and quality team leaders to the bank globally. The team was quickly staffed with highly experienced individuals, trained and ready to handle the client’s peak volume periods on an ongoing basis. Exiger’s dedicated team was able to augment the bank’s staff, ensure file completeness, deliver at the highest levels of quality, and complete the file reviews on time.
Operational Impact
  • The engagement of Exiger resulted in significant operational improvements for the bank. The bank was able to manage the increased volume of high-risk files that needed to be reviewed, overcoming the quality challenges that had previously been a significant issue. The bank was also able to meet the periodic review deadlines mandated by regulatory guidance. Furthermore, the bank benefited from the highest levels of quality and file completeness provided by Exiger’s dedicated team. This ensured that the bank was able to perform KYC due diligence on a significantly larger portion of high-risk customers, meeting regulatory requirements and mitigating risk.
Quantitative Benefit
  • Exiger was able to review over 10,000 high-risk customer files across the United States, Europe, and Asia Pacific.
  • Exiger dedicated a team of over 100 analysts and quality team leaders to the bank globally.
  • Exiger significantly exceeded the client’s required productivity levels, doubling the number of files expected to be reviewed daily.

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