Kuwait International Bank's Digital Transformation with Nintex Workflow and Forms
Technology Category
- Functional Applications - Product Lifecycle Management Systems (PLM)
Applicable Industries
- Finance & Insurance
- Retail
Applicable Functions
- Human Resources
- Maintenance
Use Cases
- Time Sensitive Networking
Services
- System Integration
About The Customer
Kuwait International Bank is a leading banking institution based in Kuwait. The bank offers a wide range of financial services to its customers and is committed to enhancing its operations continually. The bank has a strong focus on improving both customer and employee experiences and increasing its competitiveness and market share. The bank has a workforce of 700 employees who serve its vast customer base. The bank is also committed to digital transformation and has implemented advanced solutions like Nintex Workflow and Nintex Forms to automate its business processes and enhance productivity.
The Challenge
Kuwait International Bank was facing challenges with its manual workflow creation process in SharePoint. The bank was seeking a more efficient and faster way to support complex business processes across all its departments including accounts payable, help desk, legal, human resources, security, retail banking, finance, customer service, operations, real estate, corporate banking, and IT. The existing process was not only time-consuming but also lacked the flexibility to handle intricate business operations. The bank was also struggling with slow response times to customer applications for credit cards and loans, and customer service requests. On the employee side, the bank was looking for ways to automate internal processes to reduce effort and increase accuracy.
The Solution
The bank implemented Nintex Workflow and Nintex Forms across all its departments to automate about 150 processes. This solution significantly improved both customer and employee experiences. For customers, the bank was able to reduce the response time for credit card applications from three days to an hour and loan applications from two weeks to two days. The bank also integrated Nintex with its omnichannel customer service, enabling call center agents to access resources across departments to better serve customers. On the employee side, Nintex Workflows automated internal processes, ensuring tasks were completed in the correct order, reducing the need for rework, and providing managers with transparency into the progress and status of workflows. The bank also used Nintex to automate the software development lifecycle, reducing it from 15 days to just 4.
Operational Impact
Quantitative Benefit
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