kmG Hauling Streamlines Operations with AMCS Platform
Company Size
200-1,000
Region
- America
Country
- United States
Product
- AMCS Platform: Enterprise Management Solution
- QuickBooks
- Excel
Tech Stack
- Enterprise Management Solution
- Data Migration
- Workflow Automation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Recycling & Waste Management
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Fleet Management
- Process Control & Optimization
- Remote Asset Management
Services
- System Integration
- Training
About The Customer
kmG Hauling is a family-owned waste and recycling company founded in 2002. They provide commercial, industrial, and residential entities with safe, earth-conscious waste removal solutions. Specializing in the collection and disposal of trash, recycling, bulk, construction and demolition (C&D), and other debris, kmG Hauling serves communities in D.C., Maryland, and Virginia. Their clientele includes restaurants, hotels, office and apartment buildings, retail stores, government buildings, construction companies, and housing communities. With over 100 vehicles in their fleet and more than 100 employees, kmG Hauling manages 45 routes daily, servicing approximately 5,000 customers. The company has evolved to adopt modern, state-of-the-art methods for waste removal, symbolized by their colorfully painted trucks representing various causes they support.
The Challenge
Prior to the implementation of the AMCS Platform: Enterprise Management Solution, most of kmG Hauling’s office operations were manual processes. Billing was handled through QuickBooks, while routing was done using Excel and then manually updated when services changed. When there was a need for a work order to be generated, it was manually done, making it time-consuming and a challenge to track and manage efficiently. kmG Hauling needed a way to migrate all their data and consolidate it into one system to improve their operational efficiency and enhance their customer service. kmG Hauling recognized the need to find a solution that would replace the manual systems by finding a solution that would support their efforts and provide better operational efficiency.
The Solution
kmG Hauling discovered AMCS and its solutions at WasteExpo and further explored their software by visiting their facility. They chose AMCS for its focus on the waste management industry and its robust solution that consolidates all operations into one platform. This choice improved efficiency, prevented revenue leakage, and standardized back-office operations. To manage the change, kmG Hauling formed an internal team of subject matter experts, including their IT Consultant and members of their finance and customer service teams, to oversee the implementation and collaborate with the AMCS team. They opted for hands-on training from AMCS, which was instrumental in developing workflows that mapped out all aspects of their services. This included customer types, equipment used, service frequency, and business process exceptions. The transition required staff to adapt to new ways of viewing information, such as route sheets with detailed notes for drivers. The AMCS Enterprise Management solution also enabled kmG Hauling to archive customer interactions and access real-time information, enhancing their customer service capabilities.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Water Treatment Energy Management
Water pumping, treatment and conveyance are among the largest energy and cost outlays for many local and regional municipalities. Electricity time-of-use rates and peak pricing tariffs are driving those costs even higher. This case study describes how Monterey Regional Water Pollution Control Agency (MRWPCA) implemented a process data monitoring and control solution in order to analyze and optimize energy use, reduce deployment costs and save operational expenses.
Case Study
Pima County takes significant steps in preserving water source
Pima County is facing the following challenges: - Management of more than 60 million gallons of sewage each day to support the region’s population of more than 1 million people. - To take immediate action when alarms sound alerting operators to issues within the plant The solution should be able to enable the following feature: - To ensure capture of institutional knowledge of current workforce for effective training of future operators - To employ an effective Situational Awareness strategy enabling personnel to effectively understand and address operations of the facility - With assets spread out over more than 700 miles, operational management is difficult
Case Study
A SMART SOLUTION FOR A CIRCULAR ECONOMY
A detailed study conducted by a student from Universidad Pontificia Comillas ICAI in Spain highlighted the need for ecologically safe and sustainable products. While recycling plays an important role in the circular economy, many consumers don’t recycle for a variety of reasons, including lack of space, inconveniently located recycling centers and collection containers, or distrust and/or disbelief in the recycling process. Organizations needed a model that made recycling easier and more accessible for everyone.
Case Study
Conveyor Belt Monitoring
In a smart environment of management, control and industrial automation, one of the key elements to anticipate failures and increase productivity is to be able to monitor the status and use of conveyor belts of any kind of sector, whether it is for logistics or manufacturing.
