kmG Hauling Streamlines Operations with AMCS Platform
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- AMCS Platform: Enterprise Management Solution
- QuickBooks
- Excel
Tech Stack
- Enterprise Management Solution
- Data Migration
- Workflow Automation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Recycling & Waste Management
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Fleet Management
- Process Control & Optimization
- Remote Asset Management
Services
- System Integration
- Training
About The Customer
kmG Hauling is a family-owned waste and recycling company founded in 2002. They provide commercial, industrial, and residential entities with safe, earth-conscious waste removal solutions. Specializing in the collection and disposal of trash, recycling, bulk, construction and demolition (C&D), and other debris, kmG Hauling serves communities in D.C., Maryland, and Virginia. Their clientele includes restaurants, hotels, office and apartment buildings, retail stores, government buildings, construction companies, and housing communities. With over 100 vehicles in their fleet and more than 100 employees, kmG Hauling manages 45 routes daily, servicing approximately 5,000 customers. The company has evolved to adopt modern, state-of-the-art methods for waste removal, symbolized by their colorfully painted trucks representing various causes they support.
The Challenge
Prior to the implementation of the AMCS Platform: Enterprise Management Solution, most of kmG Hauling’s office operations were manual processes. Billing was handled through QuickBooks, while routing was done using Excel and then manually updated when services changed. When there was a need for a work order to be generated, it was manually done, making it time-consuming and a challenge to track and manage efficiently. kmG Hauling needed a way to migrate all their data and consolidate it into one system to improve their operational efficiency and enhance their customer service. kmG Hauling recognized the need to find a solution that would replace the manual systems by finding a solution that would support their efforts and provide better operational efficiency.
The Solution
kmG Hauling discovered AMCS and its solutions at WasteExpo and further explored their software by visiting their facility. They chose AMCS for its focus on the waste management industry and its robust solution that consolidates all operations into one platform. This choice improved efficiency, prevented revenue leakage, and standardized back-office operations. To manage the change, kmG Hauling formed an internal team of subject matter experts, including their IT Consultant and members of their finance and customer service teams, to oversee the implementation and collaborate with the AMCS team. They opted for hands-on training from AMCS, which was instrumental in developing workflows that mapped out all aspects of their services. This included customer types, equipment used, service frequency, and business process exceptions. The transition required staff to adapt to new ways of viewing information, such as route sheets with detailed notes for drivers. The AMCS Enterprise Management solution also enabled kmG Hauling to archive customer interactions and access real-time information, enhancing their customer service capabilities.
Operational Impact
Quantitative Benefit
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