Kennards Hire’s Customerfirst Mobility Solution
Company Size
1,000+
Region
- Pacific
Country
- Australia
- New Zealand
Product
- Dolphin CT50 mobile handheld computer
Tech Stack
- Mobile Point of Sale
- Enterprise Resource Planning (ERP)
- Online Reservation Platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Construction & Infrastructure
- Equipment & Machinery
Applicable Functions
- Business Operation
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Kennards Hire is one of Australia’s largest and most respected family-owned hire companies, with over 170 sites and branches and more than 1,400 employees across Australia and New Zealand. Founded in 1948 by Walter Kennard, the company has grown significantly and is known for delivering reliable and safe equipment for their customers. Each item hired undergoes a 'Ready For Hire' process, ensuring it is maintained to the manufacturer’s guidelines, passes all certification and safety checks, and comes with the required documentation to make the customer’s job easier.
The Challenge
Kennards Hire faced challenges with their manual, paper-based process for hiring and returning equipment. This system was time-intensive for customers and inefficient for the company, particularly in the equipment returns process. Returned equipment could not be listed as available for hire until all paperwork was completed and lodged, leading to delays and inaccurate tracking in their ERP system. The company needed a technology solution to overhaul the manual returns system, minimize equipment downtime, and provide a faster, flexible, and easy-to-use solution for customers.
The Solution
Kennards Hire collaborated with Honeywell and Skywire to deploy a new solution featuring the Dolphin CT50 mobile handheld computer. This solution aimed to drive efficiencies in the hire equipment ordering process and minimize downtime between hiring windows for all equipment items. The company also developed an online hire platform that integrates with the entire Kennards Hire branch network, allowing customers to browse and hire products based on location, inventory, availability, and specific contract pricing in real-time. The Dolphin CT50 mobile handheld computer is used as a mobile point of sale device, enabling team members to check out equipment for customers to load into their vehicles without entering the office.
Operational Impact
Quantitative Benefit
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