Kaseya Allows Green Duck to Streamline and Maximise Resources
Company Size
11-200
Region
- Europe
Country
- United Kingdom
Product
- Kaseya IT Systems Management Solution
- Kaseya Remote Control
Tech Stack
- Remote Access
- Automated Functionality
- IT Systems Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Endpoint Security
- Functional Applications - Enterprise Asset Management Systems (EAM)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Field Services
Use Cases
- Cybersecurity
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Green Duck provides a range of IT Services and IT Support, application development, website design, and training services to businesses in the East Anglia region of the United Kingdom. Founded in 2002, the company has seen steady growth and now supports more than 760 endpoints, across 35 customer sites. Green Duck offers a comprehensive suite of services including IT support, web design and development, digital marketing, and training services. The company is dedicated to providing high-quality IT solutions to its clients, ensuring their IT estates are managed efficiently and securely.
The Challenge
As Green Duck experienced continued growth, the company realised that it would require a more centralised solution for managing its customers' IT estates. Its current model of using a variety of disparate tools and systems from a number of different vendors was not sustainable and would not support the company's growth projections. As a result, the company embarked on an assessment of its processes and a comprehensive review of IT solutions and services which could help them to achieve business aims. The result was the deployment of Kaseya IT Systems Management Solution.
The Solution
From the onset, Green Duck was impressed by Kaseya's deep commitment to its customers, its vision for its products and its commitment to managed services customers. Upon further evaluation, Green Duck determined that Kaseya's scalability, performance, remote access and automated functionality could give the company a reliable and robust IT management platform in which to efficiently monitor and maintain its customers’ systems, effectively and through a single interface further enabling the company’s Managed Services business model. As part of its services, Green Duck offers an IT Service desk, which provides remote IT Support and troubleshooting for its customers. The team therefore uses the Kaseya Remote Control to allow it to remotely access clients’ desktops or servers, with minimal disruption, allowing technicians to quickly and efficiently resolve problems. Green Duck also uses the Kaseya platform to automatically ensure the security of its customers IT estates by, for example, running simulated viruses to check anti-virus solutions are working and to identify what software updates are required and to push them out as needed.
Operational Impact
Quantitative Benefit
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