Information Builders > Case Studies > Kansas City Police Department (KCPD) Case Study

Kansas City Police Department (KCPD) Case Study

Company Size

1,000+

Region

America

Country

United States

Product

WebFOCUS
BI Portal
iWay Integration Suite
iWay Data Quality Suite

Tech Stack

Business Intelligence
Data Integration
Data Quality

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements

Technology Category

Analytics & Modeling - Real Time Analytics
Application Infrastructure & Middleware - Data Exchange & Integration
Application Infrastructure & Middleware - Data Visualization

Applicable Industries

Security & Public Safety

Applicable Functions

Business Operation

Use Cases

Intrusion Detection Systems
Public Warning & Emergency Response

Services

Data Science Services
System Integration

About The Customer

The Kansas City, Missouri Police Department is a law enforcement agency that protects 464,000 residents across 322 square miles. It is the largest municipal law enforcement agency in the state of Missouri and serves 464,000 residents across 322 square miles. KCPD’s mission is to protect life and property for all those who live, work, and play in the city. As the 32nd largest police department in the nation in terms of population, and the sixth largest for geographic area covered, KCPD employs about 1,400 officers and 400 civilian employees.

The Challenge

The Kansas City Police Department (KCPD) was faced with the challenge of improving crime prevention by integrating information from over 27 diverse sources and making it readily available to law enforcement officers. The department aimed to take a proactive approach to policing by forming a Law Enforcement Resource Center (LERC) to promote the efficient sharing and analysis of current crime data. However, before any information sharing and analysis could take place, KCPD needed to bring together and streamline data from more than 27 sources.

The Solution

KCPD chose Information Builders’ intelligence, integration, and integrity solutions to serve as the foundation of LERC, to unify, consolidate, and standardize information, and make it readily accessible to key stakeholders. iWay integration solutions are being used to create approximately 700 processes, which will load critical information from these systems into a comprehensive data warehouse. The department is also using the iWay Data Quality Suite to create “golden records” in an operational data store for details from computer-aided dispatch (CAD), automated records (ARS), and records management (RMS) applications from Tiburon, as well as REJIS, a system that manages warrants, e-tickets, and the processing of charges against suspects. This exercise will be particularly helpful for suspects and criminals who frequently use aliases, ensuring that officers have a single, consistent view of those individuals – regardless of the name used.

Operational Impact

The department has been able to uncover patterns and trends in crime activity, allowing it to take a more proactive approach to law enforcement.
The department has created an environment called iShare, where officers and other users can create, use, and customize intuitive dashboards to retrieve data from the various sources to see the status of incidents and how they are tracking through the various systems.
The department has merged the functions of crime analysis, which determines what is happening, and intelligence analysis, which uncovers why those trends are occurring and who is involved, into a single role called a law enforcement analyst.