Kaiser Permanente Gains Full Control and Visibility into Business Processes with ProcessMaker
Company Size
1,000+
Region
- America
Country
- United States
Product
- ProcessMaker
Tech Stack
- Low-code BPM
- Workflow Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
Services
- Software Design & Engineering Services
About The Customer
Kaiser Permanente is an American integrated managed care consortium made up of three distinct but interdependent groups, dedicated to offering the most efficient and effective patient care possible. Together, Kaiser Foundation Health Plan, Inc. (KFHP), and its regional operating subsidiaries Kaiser Foundation Hospitals and regional Permanente Medical Groups is one of the nation’s largest not-for-profit health plans, serving 12.4 million members. With an annual revenue of $84.5 billion in 2019, the company employs 304,874 people and serves over 50 local markets across the United States of America. The company is tasked with organizing critical financial processes amongst three interdependent groups positioned in geographically diverse regions.
The Challenge
Serving over 50 local markets across the United States of America, Kaiser Permanente is tasked with organizing critical financial processes amongst three interdependent groups positioned in geographically diverse regions. Processes like evaluating requests for equipment and capital, or the reorganization of staffing resources were riddled with inefficiencies, leading to protracted approval and review timeframes, frequent miscommunication, and a severe lack of visibility. Several of Kaiser Permanente’s internal processes began with a spreadsheet, sprinkled with cells carrying complex instructions. Tricky templates made it hard to identify errors along the way as team members manually passed spreadsheets up the food chain, frequently moving data back and forth between users. The informal structure made it challenging to pinpoint a pending project’s precise progress, leaving unchecked files languishing in inboxes. Clunky spreadsheets were challenging to decipher and lacked a crystal clear audit log.
The Solution
Kaiser Permanente realized that the informal structure needed to change, so they turned to ProcessMaker. The ProcessMaker professional services team custom built three new workflows to eliminate the manual tasks beleaguering the productivity of Kaiser Permanente’s financial services team. Using tailored workflow automations, Kaiser Permanente transformed four of their most important financial processes into automated workflows that now run more than 5,000 cases annually. ProcessMaker provided the building blocks for Kaiser Permanente to introduce much-needed structure into their financial processes. Instead of wading through unnecessary manual tasks, ProcessMaker cut down the number of steps required for a request to move from submission to approval. Automation helped simplify multi-tiered approval processes, by dynamically adjusting the management approval requirements depending on the type of request.
Operational Impact
Quantitative Benefit
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