Junior College with 12 Geographic Locations Turns to IntelePeer for a Solution that Brings Consistency and Reassurance
Company Size
1,000+
Region
- America
Country
- United States
Product
- SIP Trunking
- Disaster Recovery
Tech Stack
- Microsoft Communicator
- Skype for Business
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Education
Applicable Functions
- Business Operation
Services
- Cloud Planning, Design & Implementation Services
About The Customer
Georgia Military College (GMC) is a junior college with twelve Distance Learning campuses and additional base campuses across Georgia. They offer a liberal arts-based, two-year undergraduate curriculum designed to support student attainment of an associate degree and prepare students for transfer to four-year colleges and universities. In addition to the main campus in Milledgeville, GMC operates 13 other campuses throughout the state of Georgia. The college was running Microsoft Communicator (now Skype for Business) through a broadband provider.
The Challenge
Georgia Military College (GMC) was facing a challenge with their existing broadband provider. The provider's tech support was poor and their reaction time was slow. GMC was unable to get a service representative on the phone during a state of emergency. This was a tipping point for GMC and they began looking for other providers. GMC has twelve Distance Learning campuses and additional base campuses across Georgia. They were running Microsoft Communicator (now Skype for Business) through the broadband provider. The campuses are interconnected through an MPLS network. If that network goes down at a particular site, their phone systems have zero remote survivability.
The Solution
IntelePeer was chosen by GMC as they were the only company certified by Microsoft to work with Skype for Business products. IntelePeer helped GMC establish the proper routing protocols at each campus, facilitated the transition from their previous provider, and set up all of the signaling IPs. Over a three year period, GMC transitioned to a centralized Lync topology. They no longer have local Skype for Business servers at multiple campus locations. The redundant primary and secondary locations directly route all calls through GMC servers and out to IntelePeer, creating a more centralized solution to ensure maximum uptime. IntelePeer is also working with GMC to accomplish a new goal: Disaster Recovery.
Operational Impact
Quantitative Benefit
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