Kissflow > Case Studies > JDREL: Streamlining Operations with Kissflow

JDREL: Streamlining Operations with Kissflow

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Use Cases

Time Sensitive Networking

About The Customer

JDREL is a software company based in Mato Grosso, Brazil. With 20 years of experience, the company has become a national reference in the accounting market through the exclusive resale of Thomson Reuters solutions. JDREL is dedicated to making the day-to-day operations of accountants more productive, agile, and intelligent. The company has between 51-250 employees and is committed to improving its internal processes to enhance efficiency and reduce errors.

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The Challenge

JDREL, a Brazilian software company with 20 years of experience, faced significant challenges in standardizing their day-to-day processes. These processes, including onboarding, shopping, commercial, and ticketing, were largely handled manually, either through paper forms or email. This manual processing led to a high rate of errors, with many items needing to be restarted. Additionally, the processing time was slow, leading to inefficiencies in the company's operations.

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The Solution

JDREL's TIC Manager, Hilgner Falacāo, discovered Kissflow during an online search. Impressed by its agile environment, he and his team were able to migrate their manual processes to the platform in a short period of time. The first process they automated was the Sales Commercial process, which was implemented without any difficulties. The team quickly accepted the platform, and it immediately began showing positive results. After converting all their existing manual processes to Kissflow, they started creating new processes natively on the platform.

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Operational Impact

The implementation of Kissflow has transformed JDREL's operations. The platform has become the central hub for all their operations, with the entire operation going through Kissflow. This has made the platform extremely essential for the company. The team has also made extensive use of the integrations inside Kissflow, and they are excited about the constant innovation and evolution with new features. Their next goal is to implement some case systems that are integrated with processes, further enhancing their operational efficiency.

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Quantitative Benefit

Significant reduction in the number of anomalies and errors in their processes after implementing Kissflow.
Faster processing time due to automation of manual processes.
Successful migration of all existing manual processes to the Kissflow platform in a short period of time.

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