JDA Support Services Minimizes Downtime — and Maximizes Solution Performance — at Tilly’s
Company Size
1,000+
Region
- America
Country
- United States
Product
- JDA Merchandise Management System (MMS)
- JDA Allocation
- JDA Support Services
Tech Stack
- Not mentioned
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Inventory Management Systems
Applicable Industries
- Retail
Applicable Functions
- Sales & Marketing
Use Cases
- Inventory Management
- Retail Store Automation
Services
- System Integration
- Training
About The Customer
Tilly's is a leading specialty retailer of West Coast inspired apparel, footwear, and accessories. The company offers one of the largest assortments of brands and merchandise from the top players in the surf, skate, motor cross, and lifestyle apparel industries. Tilly's operates 180 stores and also sells its products online at tillys.com. The company was founded in 1982 and is headquartered in Irvine, California. In 2012, Tilly's reported net sales of $467.3 million, marking a 16.6 percent increase compared to the prior year.
The Challenge
Tilly's, a leading specialty retailer of West Coast inspired apparel, footwear, and accessories, was looking to leverage JDA Support Services to enable the consistently high performance of JDA Merchandise Management System (MMS) and JDA Allocation. The company wanted to submit and resolve issues quickly via phone or website, ensure uninterrupted performance of planning and allocation processes, access self-service JDA resources — including webinars and KnowledgeBase — to stay current on JDA solutions, and improve knowledge of solution features for better results.
The Solution
JDA Support Services provided guidance from product experts, technicians, and operations specialists. They used state-of-the-art processes and tools to diagnose issues quickly. Tilly's was given 24/7 access to JDAUser.com for online case support, as well as product information, KnowledgeBase database, webinar archives, and Special Interest Group forums. This helped them resolve issues quickly and efficiently and increased their solution knowledge on an ongoing basis via JDA resources.
Operational Impact
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