LogicMonitor > Case Studies > iVision Case Study

iVision Case Study

Company Size

1,000+

Region

America

Country

United States

Product

LM Config

Tech Stack

Configuration Management Tools
SaaS platform

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing
Infrastructure as a Service (IaaS) - Hybrid Cloud

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Infrastructure Inspection
Root Cause Analysis & Diagnosis

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

iVision is a company that offers its customers fully managed “enterprise-class technology infrastructure, applications, and solutions.” They tailor each solution to an individual customer’s environment and business needs. The company is headquartered in Atlanta, Georgia. iVision's services are designed to help businesses manage their IT infrastructure more effectively and efficiently. They work with a variety of clients, managing infrastructures spread across multiple locations. Their goal is to provide high-quality service and maintain the highest level of compliance and standardization across customer infrastructure.

The Challenge

iVision, a provider of fully managed enterprise-class technology infrastructure, applications, and solutions, was facing a significant challenge with configuration changes. These changes accounted for a large number of performance-impacting events, especially considering they were dealing with co-managed infrastructures spread across multiple customer locations. Prior to using LM Config, iVision used a mix of vendor-specific and third-party configuration management tools to manage networking equipment and web servers. They needed a solution that would provide visibility into configuration changes and reduce the time spent on root-cause analysis during a disruption.

The Solution

iVision implemented LM Config to manage configuration changes and reduce the time spent on root-cause analysis during a disruption. LM Config is a tool that provides visibility into configuration changes, saving iVision valuable time during an outage and allowing them to maintain their high level of service. The tool is integrated with LogicMonitor, making it a flexible option for managing dynamic and distributed infrastructures. LM Config also helps iVision maintain compliance across customer infrastructure. When a customer makes a change in the field, LM Config quickly sends an alert so iVision can investigate and immediately restore back to their standards.

Operational Impact

LM Config saves iVision valuable time in an outage and allows them to keep their service offering at the highest level.
The tool integrates with LogicMonitor, providing a flexible option for managing dynamic and distributed infrastructures.
LM Config helps iVision maintain compliance across customer infrastructure by alerting them to any changes made in the field.

Quantitative Benefit