Israeli Government Enhances Infrastructure Project Coordination with Creatio’s No-Code Platform

The customer in this case study is the Israeli government, specifically a joint venture of several state offices including the Prime Minister, Ministry of Finance, and the Ministry of Transportation and Road Safety. They were tasked with the challenge of coordinating large-scale infrastructure projects across the country, a task that was previously handled manually and resulted in inefficient paperwork, misunderstandings, and delays. The government recognized the need for a more efficient system to manage the coordination of these infrastructure projects and instructed Netivei Israel, Israel’s National Road Company (INRC), to execute an ambitious plan for a rapid bidding process and improved project execution.

Israel is currently undergoing the largest infrastructure development in its history, with projects ranging from lite-trains and underground trains to cross-country highways and heavy railways. However, coordinating these large-scale projects in a small country like Israel, where resources are limited, is a significant challenge. Each project requires multiple approvals from various entities, including the Israel Water Company, the Israel Electric Corporation, and several federal bodies. This process was previously handled manually, leading to inefficient paperwork, misunderstandings, and delays in the coordination process, which in turn delayed project delivery. The Israeli government recognized the need for a more efficient system to manage the coordination of these infrastructure projects.

To address these challenges, the Israeli government formed a joint venture of several state offices, including the Prime Minister, Ministry of Finance, and the Ministry of Transportation and Road Safety. They instructed Netivei Israel, Israel’s National Road Company (INRC), to execute an ambitious plan for a rapid bidding process and improved project execution. INRC chose Creatio’s no-code platform to automate workflows and CRM with a maximum degree of freedom to manage national infrastructure projects. Creatio’s partner in Israel, Proceed, provided the technical team to lead the execution. On the Creatio platform, Proceed built The National Coordination Platform, an interactive solution that serves as a unified environment for Entrepreneurs, Project Managers, Engineers, and Constructors to work together and coordinate projects. The platform is integrated with Israeli Map Services, allowing users to mark places of interest on a map and download a list of companies with a shared interest in a particular geographical area. The system then automatically generates the necessary documents for every company that influences decision-making.

• The National Coordination Platform has significantly streamlined infrastructure project management in Israel. The automation of multi-layered approval flows has brought visibility to all the development stages, allowing all stakeholders to work simultaneously in the shared environment, have a single source of truth, and make data-driven decisions. The digitalization of processes has eliminated endless paperwork, bureaucratic delays, and miscommunication. Not only have infrastructure companies been able to optimize resources, but they have also been able to shorten development schedules with Creatio. The platform has proved to be an efficient instrument for productive cross-company collaboration and governmental supervision of infrastructure projects. The system is expected to be adopted by all local authorities and vital Israeli companies soon, and Israeli Roads is constantly working on platform enhancements to ensure ultimate coordination efficiency.

• 40+ infrastructure companies adopted the system

• 4000+ users operate the platform daily

• A 15% growth in project coordination completed within 30 days