iScan: Empowering Individuals with Disabilities through Document Management
Company Size
11-200
Region
- America
Country
- United States
Product
- DocuWare
Tech Stack
- Cloud Computing
- Machine Learning
Implementation Scale
- Departmental Deployment
Impact Metrics
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Machine Learning
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Functions
- Human Resources
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
iScan is a social enterprise launched by Humanim, a non-profit organization based in Columbia, USA. The company provides secure document and image scanning services to businesses and fellow non-profits. iScan employs 20 to 40 individuals with disabilities annually, working with Maryland state agencies. The company serves about 70 business customers, including Maryland Department of Motor Vehicles Administration and Maryland Department of Health. iScan has been scanning 10 to 20 million images annually since the 1990s and currently maintains about 32,000 documents in DocuWare. The company holds 15 DocuWare licenses with 10 to 15 active users at any time.
The Challenge
iScan, a social enterprise launched by Humanim, provides document management services and employs individuals with disabilities. The company serves about 70 business customers, including Maryland Department of Motor Vehicles Administration and Maryland Department of Health, scanning 10 to 20 million images annually. However, the process of indexing a large volume of invoices and other documents was prone to human error, particularly when typing long strings of characters. The company needed a solution that could not only speed up operations but also eliminate these errors.
The Solution
iScan implemented DocuWare, a cloud-based document management system, to speed up operations and eliminate human error. DocuWare's Intelligent Indexing feature uses machine learning technology to learn what information the user wants and starts inputting it for them. This significantly reduced the chances of errors in typing long strings of characters. Inspired by the success of using DocuWare for indexing capabilities, iScan also digitized its HR files using the system. The company built a cabinet structure within DocuWare, matching how HR was storing its paper files. This project served as a stimulus to expand and grow the business, attracting new clients.
Operational Impact
Quantitative Benefit
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