IoT Implementation in Retail: A Case Study of Bayley & Sage
Technology Category
- Sensors - GPS
Applicable Industries
- Cities & Municipalities
- Retail
Use Cases
- Inventory Management
- Retail Store Automation
Services
- System Integration
- Training
About The Customer
Bayley & Sage is a retail company that was established in 1997. The company has grown over the years, opening more stores in various locations including Wimbledon Village, Parsons Green, Turnham Green, Fulham, Battersea, Wandsworth, Chelsea and Belgravia. In addition to the stores, the company has a Distribution Centre, a Production Kitchen, a Central Hub, and a homeware store Abode. The company is deeply rooted in the communities it serves, with a strong focus on getting to know their customers personally and receiving their feedback. The company was founded by Jennie Allen, who believes in the importance of fresh food for good health and a happy lifestyle.
The Challenge
Bayley & Sage, a retail company with 13 locations and over 200 employees, faced significant challenges in managing their operations. The previous solution they had implemented was not fit for purpose, creating more work than needed. They needed a system where they could have detailed customer support from the very beginning and an easy to use solution not only for employees but also management, payroll, HR and other departments. The main wants from the new solution were; support and training while rolling out, efficient and effective roll out and a complete overview of the entire business in one location. With 13 locations to manage, it was difficult to keep track of employees hours, payroll, time off requests, scheduling, labour costs, and good customer service. One of the main problems they encountered was managing staff across different locations. They had no way of accurately tracking the hours they had clocked in for and when they had clocked in onsite.
The Solution
Bayley & Sage implemented Bizimply, a comprehensive employee management software. The software provides visibility into the operations with personal employee profiles and a mobile app, MyZimply, for employees to access their schedules. Bizimply’s Timestation app allows the shared staff at Bayley & Sage to clock in and out using the same unique pin. The Customer Success team at Bizimply provides continuous support, resources, and answers to any concerns the team at Bayley and Sage may have. The Payroll and HR teams have also seen huge improvements in their departments. Payroll has become a much more seamless process due to the tracking of accurate hours and leave management. The HR team appreciates the centralised document storage system for easy access to documents at any time. Only a few months in, Bayley & Sage have already seen great developments within the company which they believe will only continue.
Operational Impact
Quantitative Benefit
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