International Property Management Company Boosts Revenue by 30% with IoT Solution
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Buildings
- Equipment & Machinery
Applicable Functions
- Facility Management
- Maintenance
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
About The Customer
Stay at Lina is an international property management company founded by Albert Gjonbalaj and Frank Hax. Drawing from their extensive experience in growing and expanding businesses, they established Stay at Lina with the goal of creating a diverse portfolio of properties in and around major cities within the US and Europe. The company aims to provide people with the opportunity to escape their busy lives and enjoy a truly welcoming experience. As of 2020, Stay at Lina listed properties in Upstate New York, Kosovo, Montenegro, and Albania.
The Challenge
Stay at Lina, an international property management company, was facing significant challenges as it expanded its portfolio across four different countries. The company was struggling with a lack of visibility and integration, leading to issues such as double bookings and delays in response times. These issues were negatively impacting their commitment to providing exceptional guest service. Additionally, the absence of an efficient revenue management system meant that despite their growth, their expenses were too high to scale sustainably. The company was in need of a tool that would provide them with the visibility and centralized management they required to expand their business without losing their unique touch.
The Solution
In search of a Property Management System (PMS) that would meet their needs, Stay at Lina adopted Guesty's platform in early 2020. The platform's user-friendly interface allowed Stay at Lina to centralize their bookings, operations, and revenue. They began tracking their current and future reservations using Guesty’s Multi-Calendar feature, which they integrated into their strategy of creating contact-free experiences for guests. Guesty’s Automated Messages supported their keyless entry procedure, sending guests instructions upon check-in and checkout. Furthermore, Guesty’s Channel Manager, Task Management, and Unified Inbox were instrumental in streamlining cleaning and maintenance operations, allowing Stay at Lina to focus on their revenue management strategy.
Operational Impact
Quantitative Benefit
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