InsideTrack Enhances Endpoint Security and Management with Automox
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- uCoach® Platform
- Automox
Tech Stack
- Cloud-based patch management
- Endpoint configuration management
- OS and software patching automation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Device Management Platforms
- Application Infrastructure & Middleware - Data Exchange & Integration
- Cybersecurity & Privacy - Endpoint Security
Applicable Industries
- Education
- Software
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
InsideTrack is a company dedicated to student success, partnering with colleges and universities to create adaptive coaching solutions that generate measurable results. Since its inception in 2001, InsideTrack has combined professional coaching, technology, and data analytics to enhance enrollment, completion, and career readiness for students. Their coaching methodologies and the uCoach® Platform optimize student engagement and provide valuable insights into the student experience. The company employs over 200 staff members, many of whom work remotely or travel frequently, necessitating robust IT infrastructure and endpoint management solutions.
The Challenge
InsideTrack faced significant challenges in maintaining consistent patching of operating systems and software across a diverse and increasingly remote workforce. The company’s infrastructure included a mix of Windows, Mac, and Linux desktops and laptops, and they were previously using Microsoft WSUS to patch Windows devices without any solution for Macs. As the workforce became more remote, the difficulty in keeping systems patched increased, putting company and client data at risk. Additionally, InsideTrack aimed to transition to a cloud-native architecture to eliminate on-premise services, which added another layer of complexity to their IT management.
The Solution
InsideTrack selected Automox as their solution for fully automated OS and software patching, which also allowed for customization of policies and configurations. Automox was chosen because it is cloud-based, works with any OS, and provides the necessary visibility and reporting to ensure network security. The lightweight Automox agent installs quickly and offers a comprehensive view of the vulnerability status of every endpoint in the network. The user interface is intuitive and automates essential security hygiene practices, including keeping operating systems and software patched, policing third-party software deployment, and managing endpoint configurations. This automation and control have significantly improved InsideTrack’s ability to maintain a secure and reliable IT infrastructure.
Operational Impact
Quantitative Benefit
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