Ingram Book Group talks its way to supply chain savings with Manhattan’s solutions and Vocollect Voice
Company Size
1,000+
Region
- America
Country
- United States
Product
- Manhattan Warehouse Management
- Manhattan Audit, Payment & Claims
- Manhattan Supply Chain Intelligence
- Vocollect Voice
Tech Stack
- IBM i
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Predictive Maintenance
- Supply Chain Visibility
- Warehouse Automation
Services
- System Integration
- Training
About The Customer
Ingram Book Group is the world's largest wholesale distributor of books and audiobooks to booksellers, librarians, and specialty retailers. Established in 1964, the company has been a cornerstone of the book industry, providing innovative solutions that make business operations easier and more cost-effective. Ingram ships to retailers and directly to consumers on behalf of online booksellers, managing a complex network of inventory and distribution channels. The company stocks 1.4 million titles in its four distribution centers, with order sizes ranging from single units to 50,000 units. Ingram's commitment to excellent customer service and strategic supply chain management has been key to its success.
The Challenge
Ingram Book Group faced a complex network of inventory, consumers, distribution channels, and facility coordination, creating unique supply chain challenges. The company aimed to increase supply chain efficiency, reduce distribution costs, and enhance speed and efficiency in serving its customers. The challenge was to manage a vast inventory of 1.4 million titles across four distribution centers, with order sizes varying dramatically. The goal was to streamline operations and improve customer service without disrupting ongoing processes.
The Solution
Ingram implemented Manhattan Associates' Warehouse Management, Audit Payment & Claims, and Supply Chain Intelligence solutions, along with Vocollect Voice, to enhance its supply chain operations. The company adopted a phased approach to implementation and training, ensuring incremental improvements without disrupting customer service. The transition from paper, keyboards, and RF scanners to voice technology was seamless, thanks to Manhattan's fully integrated, real-time interface with Vocollect Voice. This approach allowed Ingram to achieve significant cost savings and operational efficiencies while maintaining high service standards.
Operational Impact
Quantitative Benefit
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