Information Builders Boosts Operational Efficiency for the City of Brampton
Company Size
1,000+
Region
- America
Country
- Canada
Product
- iWay Service Manager
- iWay Master Data Center
- iWay Data Quality Center
- iWay Issue Tracker
Tech Stack
- Service-oriented architecture (SOA)
- Extract, Transform, Load (ETL)
- Data Quality Tools
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Use Cases
- Smart City Operations
Services
- Software Design & Engineering Services
- System Integration
About The Customer
The City of Brampton is the third-largest city in the Greater Toronto Area and Canada’s second-fastest-growing city, with the population leaping from 150,000 to 600,000 over two decades. It is home to more than 8,000 businesses concentrated in the manufacturing, retail, and wholesale sectors. The city's IT department supports the information management needs of multiple projects among many departments, including fire and emergency services, law enforcement, transit, parks and recreation, economic development, courts, and animal services.
The Challenge
The City of Brampton, Canada's second-fastest-growing city, faced a challenge in managing its assets due to rapid population growth. The Public Service Accounting Board (PSAB) issued a Tangible Capital Assets (TCA) request for accurate reporting of all City assets, which was difficult due to the information being maintained in more than a dozen different asset management applications. The city's IT department had to support the information management needs of multiple projects among many departments, leading to a disparate set of applications and data sources, making it difficult to easily exchange information. They had no overarching integration strategy, no cohesive master data management (MDM) solution, and no trained staff available to remedy the situation.
The Solution
The City of Brampton worked with Information Builders to establish a flexible software integration environment that combines data from many different applications to create a consistent and accurate source of master data. The new IT environment is based on iWay Service Manager, iWay Master Data Center (MDC), and iWay Data Quality Center (DQC). The iWay environment enables a single view into all the IT activities surrounding a property while creating a consistent set of “golden” records. Each system captures its own information, and then iWay Service Manager moves it to a centralized repository, created with iWay Master Data Center. Unified and validated master data is instantly available to a wide range of internal systems. A copy of all master data records is published to an MDM hub, where data is cleansed and reconciled. iWay monitors the influx of data and delivers it into a central master repository while correcting data quality issues among the City’s information systems.
Operational Impact
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