InfoCert's Digital Transformation in Financial Services with Vonage
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Sensors - Camera / Video Systems
Applicable Industries
- Electronics
- National Security & Defense
Use Cases
- Fraud Detection
- Tamper Detection
Services
- System Integration
About The Customer
InfoCert is a leading company in the field of digital transformation. They are known for providing secure, trustworthy, and innovative technology to their customers, aiding them in their journey towards a more sustainable future. InfoCert is no stranger to regulation in the financial services sector and counts over 50 European banking institutions, along with the European Commission, among its customers. They are experts in leading digital transformation for their clients, tackling the problem of digital identity to bring all work processes into the digital age.
The Challenge
InfoCert, a leader in digital transformation, was faced with the challenge of modernizing time-consuming and resource-intensive digital identity processes. The traditional methods of handling legally binding contracts, which involved physical printing and delivery, were not only inefficient but also susceptible to fraud and loss of documents. Furthermore, these outdated processes did not meet the expectations of digitally savvy consumers who prefer to operate remotely at their convenience. InfoCert recognized the need to address these issues and bring all work processes into the digital age.
The Solution
InfoCert turned to Vonage's secure and reliable video platform to innovate in this critical area. They created the Trusted Onboarding Platform (TOP), a video onboarding solution that combines an innovative, digital customer experience with the security and reliability InfoCert is known for. By integrating Vonage’s live video capabilities into TOP, InfoCert was able to provide a complete onboarding solution that eliminated the need for physical, printed documents. The Vonage platform's secure archiving feature was crucial for institutions to comply with strict regulations, and its high video quality ensured a great experience for end customers, even from their own homes.
Operational Impact
Quantitative Benefit
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