Improving Technology Efficiencies with Seamless, Cost-Effective Remote Support
Company Size
1,000+
Region
- America
Country
- United States
Product
- Bomgar
- LogMeIn Rescue
- Join.me
- TeamViewer
Tech Stack
- Remote Support Tools
- Ticketing Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Education
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Remote Asset Management
- Remote Control
Services
- Software Design & Engineering Services
- System Integration
About The Customer
School District Five of Lexington and Richland Counties in South Carolina encompasses a land area of approximately 196 square miles in part of both Lexington and Richland Counties. The school district is primarily a residential suburb located to the northwest of Columbia, the capital city of South Carolina. District Five operates a total of twelve elementary schools, four middle schools, five high schools and one alternative school, serving approximately 15,000 students. District Five offers educational opportunities that challenge and stimulate thinking and problem solving and foster superior achievement. Its comprehensive educational program focuses on both academic and personal success for all students from early childhood education through grade 12 as well as adult and community education programs.
The Challenge
The technology needs of District Five are supported by two help desk personnel and 13 representatives in the field. For remote support, District Five previously used a tool that came with its ticketing software and later moved to free tools such as Join.me and TeamViewer. However, the technical support team found that these tools lacked the features necessary to provide sufficient remote support to the growing district and decided to look for a more robust remote support solution. In researching possible solutions, Childs narrowed the choice down to Bomgar and LogMeIn Rescue and conducted a trial of both solutions.
The Solution
The school district decided to implement Bomgar as their remote support solution. Bomgar stood out as the most cost-effective choice and one that would allow the district to keep an appliance on-site rather than requiring the bandwidth needed to support a cloud-based solution. It also made connecting to a user’s device extremely simple. Unlike other solutions, Bomgar doesn’t require the user to download a client onto their machine. It avoids that added layer of complexity for the user and the technician. With Bomgar in place, the representatives at the help desk can handle significantly more issues remotely, rather than having to send a field representative to provide on-site support.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
IoT platform Enables Safety Solutions for U.S. School Districts
Designed to alert drivers when schoolchildren are present, especially in low-visibility conditions, school-zone flasher signals are typically updated manually at each school. The switching is based on the school calendar and manually changed when an unexpected early dismissal occurs, as in the case of a weather-event altering the normal schedule. The process to reprogram the flashers requires a significant effort by school district personnel to implement due to the large number of warning flashers installed across an entire school district.
Case Study
Revolutionizing Medical Training in India: GSL Smart Lab and the LAP Mentor
The GSL SMART Lab, a collective effort of the GSL College of Medicine and the GSL College of Nursing and Health Science, was facing a challenge in providing superior training to healthcare professionals. As clinical medicine was becoming more focused on patient safety and quality of care, the need for medical simulation to bridge the educational gap between the classroom and the clinical environment was becoming increasingly apparent. Dr. Sandeep Ganni, the director of the GSL SMART Lab, envisioned a world-class surgical and medical training center where physicians and healthcare professionals could learn skills through simulation training. He was looking for different simulators for different specialties to provide both basic and advanced simulation training. For laparoscopic surgery, he was interested in a high fidelity simulator that could provide basic surgical and suturing skills training for international accreditation as well as specific hands-on training in complex laparoscopic procedures for practicing physicians in India.
Case Study
Implementing Robotic Surgery Training Simulator for Enhanced Surgical Proficiency
Fundacio Puigvert, a leading European medical center specializing in Urology, Nephrology, and Andrology, faced a significant challenge in training its surgical residents. The institution recognized the need for a more standardized and comprehensive training curriculum, particularly in the area of robotic surgery. The challenge was underscored by two independent studies showing that less than 5% of residents in Italian and German residency programs could perform major or complex procedures by the end of their residency. The institution sought to establish a virtual reality simulation lab that would include endourological, laparoscopic, and robotic platforms. However, they needed a simulator that could replicate both the hardware and software of the robotic Da Vinci console used in the operating room, without being connected to the actual physical console. They also required a system that could provide both basic and advanced simulation training, and a metrics system to assess the proficiency of the trainees before they performed surgical procedures in the operating theater.
Case Study
Edinburgh Napier University streamlines long-distance learning with Cisco WebEX
• Geographically dispersed campus made in-person meetings costly and inconvenient.• Distance-learning programs in Malaysia, India, and China required dependable, user-friendly online tools to maximize interaction in collaborative workspaces.• Virtual learning environment required a separate sign-in process, resulting in a significant administrative burden for IT staff and limited adoption of collaboration technology.
Case Study
8x increased productivity with VKS
Before VKS, a teacher would spend a lot of time showing a group of 22 students how to build a set of stairs within a semester of 120 hours. Along with not leaving the teacher much time to provide one-on-one support for each student to properly learn carpentry, it also left a considerable amount of room for error. Key information would be misinterpreted or lost as the class was taught in the typical show-and-tell way.
Case Study
Scalable IoT Empowering GreenFlex's Sustainable Growth
GreenFlex, a company that supports sustainable development, decarbonization, and energy efficiency, faced several challenges in its quest to expand its business. The company needed to deploy a robust and sustainable IoT technology to support its growth. It was crucial for them to monitor and control devices at customer sites in a safe and reliable manner. They also needed to integrate devices across a range of communication protocols and gather and act on data to meet efficiency targets. GreenFlex had previously built IoT capabilities into its digital platform, GreenFlexIQ, to monitor and manage customer sites remotely. However, they soon realized that they needed a new platform to support their ambitions. They needed a platform that could scale to connect more devices for production management and make it easier for the operations team to manage devices in the field.
