Improving remote support for a first of its kind organisation
Company Size
1,000+
Region
- Europe
Country
- United Kingdom
Product
- Bomgar’s Remote Support
- Bomgar’s Privileged Access
Tech Stack
- VPN
- SCCM
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Cybersecurity & Privacy - Network Security
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Human Resources
- Maintenance
Use Cases
- Remote Asset Management
- Remote Collaboration
- Remote Control
Services
- System Integration
- Training
About The Customer
Officially launched in February 2017, Birmingham Women’s and Children’s NHS Foundation Trust united Birmingham’s Children’s Hospital and Birmingham’s Women’s Hospital together under one NHS Foundation Trust. The first of its kind in the UK, the Trust comprises around 6,000 staff providing pediatric and maternity services, plus much more, to thousands of patients in Birmingham, the West Midlands and beyond. The Trust also depends on numerous third-party suppliers and other NHS organisations to deliver its services. This is where Bomgar’s Privileged Access solution has been critical to ensuring compliance in that they must manage and audit the access suppliers have to its systems. For third-parties, like the University Hospital of Birmingham, it allows the Trust to define different permission levels and grant them secure, easy access to just the systems and data they need.
The Challenge
The IT support function for Birmingham Women’s and Children’s NHS Foundation Trust, a small team, needed to provide assistance in a quick, efficient, and secure way. They faced issues with providing support to remote staff that were connecting to the network from home via VPN, particularly on smart devices such as tablets. There was no mechanism in place to support these users, without having them return on-site to the Trust with their device to have their issue addressed. For many remote workers, some of whom were working long distances from the Trust, this just wasn’t a practical solution. A further problem was having the ability to accommodate third parties or contractors who required access to the Trust’s network. It was essential that Birmingham Women’s and Children’s NHS Foundation Trust maintained absolute control and oversight of third party access, only granting entry to the necessary systems and data.
The Solution
The Birmingham Children’s Hospital had been a Bomgar customer for many years before the merger, so the Trust selected Bomgar’s Remote Support and Privileged Access products across the merged organisation. Now, whenever an off-site member of staff is having trouble connecting to the Trust’s networks, support can be given instantly and remotely. So long as the user has internet connectivity, expert staff can access the device, take control and immediately reconfigure it to access their VPN securely. This has saved time for both end-users and staff, as the team can troubleshoot connection issues remotely, instead of requiring people to come into the Trust to have their devices configured. Crucially, the Remote Support solution works across multiple devices and operating systems. This is especially important as many of the Trust’s staff rely heavily on portable tablet devices, which are becoming the platform of choice in delivering the services the Trust offers.
Operational Impact
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Harnessing real-time data to give a holistic picture of patient health
Every day, vast quantities of data are collected about patients as they pass through health service organizations—from operational data such as treatment history and medications to physiological data captured by medical devices. The insights hidden within this treasure trove of data can be used to support more personalized treatments, more accurate diagnosis and more advanced preparative care. But since the information is generated faster than most organizations can consume it, unlocking the power of this big data can be a struggle. This type of predictive approach not only improves patient care—it also helps to reduce costs, because in the healthcare industry, prevention is almost always more cost-effective than treatment. However, collecting, analyzing and presenting these data-streams in a way that clinicians can easily understand can pose a significant technical challenge.
