Improving Insurance Metrics with Balto
Company Size
1,000+
Region
- America
Country
- United States
Product
- Balto's Real Time Technology
Tech Stack
- AI
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Functions
- Sales & Marketing
Use Cases
- Speech Recognition
Services
- Data Science Services
About The Customer
The customer is a large insurance firm that handles thousands of calls. They were looking for a solution to improve their conversion rates, rep ratings, and average handle time. The firm has a large team of reps who handle these calls and they needed a tool that could provide them with real-time insights and critical information during their calls. The firm also wanted a solution that could provide management with insight into every conversation.
The Challenge
The large insurance firm was facing challenges in improving their conversion rates, rep ratings, and average handle time. They were looking for a solution that could provide real-time insights and critical information to their reps during calls, while also giving management insight into every conversation.
The Solution
The firm implemented Balto's Real Time Technology, an AI-powered tool that analyzes speech on both sides of the call to instantly deliver critical information to reps. This tool also provides management with insight into every conversation. The firm conducted a 14-week A/B test with their reps to measure the difference in performance between Balto users and Non-Balto users.
Operational Impact
Quantitative Benefit
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