AssetWorks > Case Studies > Implementation, Optimization & Utilization: FSS helps Ferus “find better ways” by eliminating pain points caused by multiple systems

Implementation, Optimization & Utilization: FSS helps Ferus “find better ways” by eliminating pain points caused by multiple systems

Company Size

200-1,000

Region

America

Country

Canada
United States

Product

AssetWorks FSS

Tech Stack

Electronic work orders
E-logs
Custom ticketing

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Oil & Gas

Applicable Functions

Logistics & Transportation
Procurement

Use Cases

Fleet Management
Real-Time Location System (RTLS)

Services

System Integration
Training

About The Customer

Ferus, Inc. is a company based in Calgary, Alberta, that specializes in the production and transportation of oilfield consumables. Since 2004, the company has been committed to leadership and finding better ways to operate. Their operations involve the production and transportation of Liquid CO2, Liquid N2, LNG, and sand. Ferus operates a fleet of 68 units across its territory, often covering large distances and extended periods away from a base site. The company was facing challenges with slow invoicing times, inefficiency in labor costs due to manual ticketing, and reliability issues caused by multiple systems operating independently. They were in search of a sophisticated software solution that could address these pain points and improve their operations.

The Challenge

Ferus, Inc., a company focused on the production and transportation of oilfield consumables, was facing several operational challenges. They were dealing with slow invoicing times, inefficiency in labor costs due to manual ticketing, and reliability issues caused by multiple systems operating independently. They were looking for a solution that would offer single point tracking, ticketing, and invoicing, while also reducing labor costs and improving invoicing times. They had previously selected a different field service provider, but it didn't meet their needs as it only switched paperwork to electronic and required additional add-ons for tracking items and adding ticketing.

The Solution

After evaluating several systems, Ferus chose AssetWorks FSS as their solution. The software offered a single point solution for tracking, ticketing, and invoicing. It was also based in Calgary, which was a plus for Ferus. The implementation of FSS started with the introduction of electronic work orders and E-logs. This allowed for near-instantaneous transfer of forms and records to the back office, speeding up the entire process. Ferus also took advantage of the customization options offered by FSS to develop custom ticketing and DVIR management tailored for their organization. The software was then rolled out to their drivers, starting with a pilot group in the U.S. before being introduced to their Canada-based drivers.

Operational Impact

Ferus was able to cut a lot of their hours for turning around a job to invoicing. It used to take 7-10 days to turn around a job, now it takes just 24-48 hours.
The implementation of electronic work orders and E-logs allowed for near-instantaneous transfer of forms and records to the back office, speeding up the entire process.
The drivers adapted very easily to the new system, with new hires learning it in a day or two.
Ferus was able to save on staffing and collateral resources by reallocating and utilizing certain personnel and resources to the most efficient positions.

Quantitative Benefit