Imerys S.A. Saves USD 180K/year and Reduces Time Spent On Tracking By 52 Days
Customer Company Size
Large Corporate
Region
- Asia
Product
- Shipsy Real-Time Container Tracking Solution
Tech Stack
- Real-Time Tracking
- Unified Dashboard
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Mining
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Track & Trace of Assets
- Fleet Management
- Supply Chain Visibility
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Imerys S.A. is a global leader in the production and processing of industrial minerals. The company leverages 10,000 containers annually in the APAC region alone and manages 300,000 tons of cargo in the same area. With operations in 142 countries and a customer base exceeding 15,000, Imerys S.A. is a significant player in the industrial minerals market. Their extensive logistics operations necessitate efficient and accurate container tracking to maintain high standards of customer service and operational efficiency.
The Challenge
Imerys S.A. faced significant challenges with their manual, spreadsheet-based container tracking system. This method caused frequent errors in shipment management, leading to operational downtime. Each country required a dedicated resource to validate and update tracking data daily, which was time-consuming and inefficient. The lack of real-time shipment visibility resulted in high detention and demurrage fees, further impacting their operations. Additionally, data silos hindered customer service and made it difficult to benchmark shipping lines' KPIs effectively.
The Solution
To address these challenges, Imerys S.A. implemented Shipsy's real-time container tracking solution. This solution provides a single, unified dashboard that offers greater visibility and control over container freight movement across multimodal logistics operations. By eliminating the need for manual tracking, the solution significantly reduces the time and resources required for container management. The real-time tracking capabilities ensure that all container statuses are updated automatically every few hours, providing critical insights for cross-border logistics planning. Additionally, the solution simplifies reporting and enhances customer satisfaction by offering proactive container status monitoring and instant notifications for delays and customs clearance issues.
Operational Impact
Quantitative Benefit
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