Identify. Authenticate. Control. City of Madison Enhances Security with Networked Access Control
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Keyscan Aurora
- CA150 panels
- NETCOM2P
- K-PROX3
Tech Stack
- Access Control Systems
- Authentication Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries
- Cities & Municipalities
Use Cases
- Perimeter Security & Access Control
Services
- System Integration
- Training
About The Customer
The City of Madison is located in Madison, Wisconsin. It has a rich mix of new and older buildings, some of which are 50-60 years old and of complex construction. The buildings include engineering sites, streets buildings, five different police districts, 14 fire stations, and government facilities, among others. The IT Department services 36 different agencies in 20 sites across the city. The assets of the City of Madison are protected by a team of security and technology experts whose responsibility includes everything from assigning rights to software use to protecting taxpayer data to securing buildings and people, and more.
The Challenge
The City of Madison, Wisconsin, had a mix of new and older buildings, some of which were 50-60 years old and of complex construction. These buildings included engineering sites, streets buildings, five different police districts, 14 fire stations, and government facilities, among others. The IT Department services 36 different agencies in 20 sites across the city. The city's assets were protected by a team of security and technology experts whose responsibility included everything from assigning rights to software use to protecting taxpayer data to securing buildings and people, and more. However, when officials were unable to lock down a building during an emergency due to technical issues and the company who installed it said they could not provide on-site support for two days, Ken Ferguson, Information Specialist 3 and System Administrator for City of Madison, knew he needed to replace the system.
The Solution
Ken Ferguson conceived a pilot program in which he would secure IT cabinets that were not already behind locked doors. He reached out to Integral Building Systems, Inc., a security integrator in Madison who had been working with the city on a cabling project, for recommendations. They recommended Keyscan electronic access control systems. These systems deliver a broad spectrum of innovative solutions that combine convenience with performance to provide controlled access for all openings. The system offers unparalleled integration options with other dormakaba product portfolios as well as third-party partnerships for greater connectivity and performance. Keyscan Aurora software, with its many features and integration options, provides a single solution for access control with no limiting or expansion governors or recurring fees. It is ideal for any access application, regardless of application, size of complexity. Once Ferguson chose Keyscan, he set up a support system within each agency of City of Madison. He and Judd trained key individuals to run the system and provide basic troubleshooting. They then initiated widespread implementation.
Operational Impact
Quantitative Benefit
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