IBM > Case Studies > I-CAR, Inter-Industry Conference on Auto Collision Repair

I-CAR, Inter-Industry Conference on Auto Collision Repair

Customer Company Size

Mid-size Company

Region

America

Country

United States

Product

IBM Kenexa LCMS Premier

Tech Stack

Learning Content Management System (LCMS)

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Automotive

Services

Training

About The Customer

I-CAR, formed in 1979, is a not-for-profit organization dedicated to training the collision repair inter-industry. It is one of the primary suppliers of technical training for the collision repair industry in the United States, Canada, Australia and New Zealand. The organization’s training reaches a broad base of students across each segment of the collision repair industry who must understand the latest methods for efficient, high-quality repair. I-CAR’s vision is that each person in the collision repair industry has the information, knowledge and skills required to perform complete, safe and quality repairs for the ultimate benefit of the consumer. And the organization’s mission is to deliver increasingly accessible, on-demand and relevant education, knowledge, services and solutions for the collision repair inter-industry.

The Challenge

I-CAR, a not-for-profit organization dedicated to training the collision repair inter-industry, was facing challenges in keeping up with the rapidly evolving lightweight vehicle materials and advanced technologies. The organization needed a robust system to deliver its training materials that could reach collision repair professionals in their workplaces. The system also needed to be easily updated at one time regardless of where the information was stored and used. The organization was also looking to enhance its training programs to become increasingly relevant, engaging, accessible and timely.

The Solution

I-CAR implemented IBM Kenexa LCMS Premier, a learning content management system (LCMS), to deliver its training materials. This solution is robust, adaptable and streamlined to help companies reach their business goals. It automates the content lifecycle, making it more effective and cost-efficient. Organizations use LCMS Premier to develop, maintain, manage and deliver personalized training for learners. The quality of the learning content can be improved with an automated workflow and review function, saving valuable time and resources. Using an LCMS also helps enable organizations to quickly find assets, perform analyses of the content and its usage, modify content and update changes to the learning content at one time, making it easier to deliver content when it is needed.

Operational Impact

In less than one year, the organization has reduced the time it takes to deliver content in multiple formats by 92 percent.
LCMS Premier has also helped I-CAR reduce time to revise and update courses by 75 percent, with changes made globally in the same day, if need be.
The time it takes to develop new courses has been reduced 10-15 percent by automating several steps in the process.
Overall, costs to deliver training materials and courses have been reduced significantly, helping enable I-CAR to invest those resources back into the development of new material.

Quantitative Benefit

Reduced the time it takes to deliver content in multiple formats by 92 percent.
Reduced time to revise and update courses by 75 percent.
Reduced the time it takes to develop new courses by 10-15 percent.
Saved nearly $200,000 in the first year alone by eliminating sending material on CD-ROMs.