Huntington Bank Case Study
Company Size
1,000+
Region
- America
Country
- United States
Product
- Zenoss
Tech Stack
- ServiceNow
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Infrastructure Inspection
Services
- System Integration
About The Customer
Huntington Bank is a large financial institution based in Ohio, USA. It is the 33rd largest bank holding company in the U.S., with over $69 billion in assets. The bank operates in a distributed hybrid IT environment with diverse systems ranging from mainframes to dynamic virtual infrastructure. Huntington Bank has distributed product groups with a central IT team that services all of them. The bank has experienced rapid growth in the number of services it needs to deliver, which has led to an increase in the complexity of the infrastructure required to support these new services.
The Challenge
Huntington Bank had 37 monitoring tools in their IT environment, including many with multiple subcomponents, which resulted in siloed event visibility and excessive response/resolution times for administrators. They needed to consolidate their server, network, operating system (OS), application, database and security monitoring operations for a unified enterprise view. The bank had distributed product groups with a central IT team that serviced all of them, a common scenario for large financial institutions. They had also experienced a rapid growth in the number of services they needed to deliver, accompanied by accelerated complexity of the infrastructure required to support the new services. Huntington’s IT Ops team was challenged to manage service offerings that spanned a diverse set of technologies, from legacy mainframe systems to dynamic virtual infrastructure. The decentralization and specialization that occurred as Huntington’s infrastructure expanded to address new service demands such as mobility, self-service, cloud capabilities and more had caused the number of tools monitoring these diverse technologies to increase dramatically.
The Solution
Zenoss now serves as the central platform for Huntington’s IT operations. Zenoss consolidates performance and availability data from application performance monitoring, mainframe, database and information security tools while also directly monitoring health and performance for 15,000 infrastructure devices across two data centers. Zenoss models these resources so administrators know what infrastructure is supporting given services, helping them focus on those incidents that put service assurance at risk. Zenoss is also tightly integrated with Huntington’s ServiceNow deployment, further streamlining incident-management processes and response times. This solution has allowed Huntington Bank to replace 37 monitoring tools, including all Big 4 frameworks, and achieve a 90% reduction in license costs.
Operational Impact
Quantitative Benefit
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