How The Jule Profited From Fixed Route Software Reports
Company Size
1,000+
Region
- America
Country
- United States
Product
- Streets ITS
- TripSpark
Tech Stack
- CAD/AVL software
- Custom Reporting
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Cities & Municipalities
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Public Transportation Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Dubuque, Iowa lays just astride the Mississippi River, where The Jule operates a fixed route and complementary paratransit service to its 90,000 metro-area riders. The demographic of their ridership ranges from K-12 school-bound travelers and college students to elderly and alternatively abled riders. Transporting such a diverse population with unique needs requires analysis of a great deal of data. It also takes a person who’s willing to roll up her sleeves to get the job done. Enter Candace Eudaley, Director of Transit Operations at The Jule. Despite being involved with The Jule for only the past five years, she has had an enormous impact on her community. Candace’s philosophy is that transit management is about “giving people the gift of more time.” The best way to achieve this is to design optimal routes in order to provide faster, more reliable transit service.
The Challenge
Before automated scheduling and dispatching, buses simply didn’t connect efficiently. They had three transfer stations, but some buses weren’t getting to them. The system, as Candace describes is, “was set up to fail. But now they don’t. They just work.” Buses that once were empty are now better filled. Trips that once took 90 minutes are now performed in 30. Bus stops are now in more areas of the city reducing the need for paratransit service in some areas. This shift from costly paratransit to fixed route services, alone, has accounted for a large amount of savings. The new hub-and-spoke style system they’re developing along with the launching of a new indoor/outdoor transfer station will also help to relieve the burden placed upon paratransit. And of course, it will improve overall service, shorten travel times and completely facilitate transfers for all users. This has been greatly applauded by their ridership.
The Solution
The Jule implemented Streets ITS fixed route software in November of 2013. Prior to using CAD/AVL software, they did everything manually. They quickly discovered the immediate time-saving benefits of automation and digital data collection. One of the main reasons Candace chose TripSpark’s fixed route software solutions (over the competition) was due to its robust reporting capabilities. By reviewing ridership data on custom reports they are able to reduce miles driven to low traffic zones. Each individual stop and rider can be analyzed to learn who they are and where they’re going. By running customized fare reports, they can drill down to see not only the amount of riders boarding or de-boarding buses, but the precise passenger type who is using their service. Informed scheduling decisions can made to reduce any negative impacts on those who require their service the most. The Jule needs to make a case to Dubuque city council in order to justify funding for their agency. Candace needs to provide evidence to argue that proposed changes are in the best interest of both riders and the city budget. “This is why,” Candace says, “having data to back us up really helps. City council gets the best information possible.” Decisions have led to operational success for Candace and her team. And of course, showing how their scheduling decisions have led to huge savings has no doubt improved their reputation with city council. Streets has also allowed The Jule to reduce the amount of buses they require to provide the same (and even better) service. This has led to a reduction in their budget by $100,000.
Operational Impact
Quantitative Benefit
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