Case Studies > How the Finnish Oil and Gas Company Neste Drives Process Efficiency and Excellence with Process Mining

How the Finnish Oil and Gas Company Neste Drives Process Efficiency and Excellence with Process Mining

Company Size

1,000+

Region

Europe

Country

Finland

Product

Celonis Process Mining
SAP HANA

Tech Stack

Process Mining
SAP HANA

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Digital Expertise
Productivity Improvements

Technology Category

Analytics & Modeling - Process Analytics
Analytics & Modeling - Real Time Analytics
Application Infrastructure & Middleware - Data Visualization

Applicable Industries

Oil & Gas

Applicable Functions

Business Operation
Quality Assurance

Use Cases

Predictive Maintenance
Process Control & Optimization
Supply Chain Visibility

Services

System Integration
Training

About The Customer

Neste is an innovative oil and gas company headquartered in Finland, known for its sustainability efforts. With a workforce of over 5,000 employees, the company operates various business units, each with its own systems, limitations, and supply chain issues. Neste is a world leader in renewable diesel, generating half of its revenue from this segment. The company's supplier network is highly complex, involving diverse sources of additional feedstock. Neste's logistics processes are particularly challenging, requiring effective visualization and analysis of transactional data to manage and master them. The company's rapid growth in renewable diesel adds to the complexity, making it essential to improve process focus and enhance customer delivery capabilities.

The Challenge

Neste, a Finnish oil and gas company, faced significant challenges in managing its complex supplier network and logistics processes. With over 5,000 employees and various business units, the company struggled to maintain transparency and efficiency in its operations. The procurement process, though simple within the company, became complicated due to the diverse sources of additional feedstock. The company's rapid growth, especially in renewable diesel, further exacerbated these challenges. Neste aimed to enhance customer value by improving delivery capabilities, which required a deep understanding of cross-functional process chains and better coordination among departments. The company needed to overcome these hurdles to achieve operational excellence and continuous process improvement.

The Solution

To address these challenges, Neste embarked on a journey to improve its business process management capabilities. The company created a corporate-wide business process maturity framework, driven by the Business Process Leadership (BPL) team. This team, consisting of business process managers and analysts, played a central role in ensuring continuous improvement in process management across different functional teams. Neste also implemented a new SAP HANA landscape to provide a basis for process analytics. In late 2016, the company selected Celonis as its process mining software, which seamlessly integrated with the SAP environment. Celonis Process Mining enabled Neste to track and visualize business processes, improving transparency and fostering fact-based analytical capabilities. The software's ease of implementation, usability, and flexibility were key factors in its selection.

Operational Impact

The Business Process Leadership (BPL) team at Neste played a crucial role in driving change management and ensuring continuous improvement in process management capabilities across different functional teams.
The implementation of SAP HANA provided a robust foundation for process analytics, enabling Neste to analyze raw data and identify process improvement opportunities.
Celonis Process Mining software allowed Neste to visualize business processes, identify bottlenecks, and improve internal procedures in real-time.
The centralized role of the BPL team supported Process Owners in advancing process analytics, improving skills and capabilities, and finding the right improvement measures.
Neste's focus on end-to-end visibility of the Supply-to-Pay (S2P) process aimed to improve delivery accuracy, shorten lead times, speed up cash flow management, and secure on-time payments.

Quantitative Benefit