Solera > Case Studies > How One Towing Business Turned HOS Regulations to Its Advantage Using FleetLocate

How One Towing Business Turned HOS Regulations to Its Advantage Using FleetLocate

Company Size

11-200

Region

America

Country

United States

Product

FleetLocate

Tech Stack

GPS Tracking
Mobile App

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Sensors - GPS

Applicable Industries

Automotive

Applicable Functions

Logistics & Transportation

Use Cases

Fleet Management
Real-Time Location System (RTLS)
Vehicle Telematics

Services

System Integration

About The Customer

Best Towing is one of the oldest and most trusted towing companies in the Huntington Beach area. For more than 30 years, they have been helping stranded drivers get back home after vehicle breakdowns. The company has been recognized three times as “Service Provider of the Year” and has even been featured on the television show “Overhaulin.” Josh Goodner, the go-to tech guy at Best, is in charge of anything related to technology for the company as well as in the trucks. The company's 26-vehicle fleet provides 24/7 service and handles about 4,500 AAA calls per month. It’s Josh Goodner’s job to provide technical support on the backend so drivers can help customers quickly, and without a hitch.

The Challenge

Best Towing, a trusted towing company in the Huntington Beach area, was facing challenges with compliance to Hours of Service (HOS) regulations. The company was using Keep Truckin’s Hours of Service app to manage their logs, but it was complicated and not user-friendly. The company needed a simpler solution for their drivers. Additionally, some of the drivers at Best Towing have been there for decades and were resistant to change, making the selection of an easy-to-use solution crucial. The company also wanted to prepare for the eventuality of additional requirements in the future.

The Solution

After comparing potential providers, Best Towing found that FleetLocate was the best product for their managers and their drivers. They began using FleetLocate in February 2018. FleetLocate allows Josh to keep up with regulations and easily monitor the whereabouts of his drivers. All trucks are set up to log hours of service and drivers use the mobile app to sign off on the hours they’ve worked. Beyond using the ELDs to stay in compliance, Josh also uses the data to track driver efficiency, fleet safety, and fuel expenses. The implementation of FleetLocate was surprisingly easy, with drivers quickly adapting to the new system. FleetLocate also provided anti-theft features, which proved useful when one of the trucks was stolen.

Operational Impact