Case Studies > How Mattel Switched To Automated Mode Using AI-Enabled Deductions Auto Aggregation of 77,000+ Claims

How Mattel Switched To Automated Mode Using AI-Enabled Deductions Auto Aggregation of 77,000+ Claims

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

Deductions Cloud

Tech Stack

Artificial Intelligence
SaaS

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Analytics & Modeling - Predictive Analytics
Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Consumer Goods

Applicable Functions

Business Operation
Quality Assurance

Use Cases

Predictive Quality Analytics
Process Control & Optimization

Services

Software Design & Engineering Services
System Integration

About The Customer

Mattel is a globally recognized toy manufacturing and entertainment company headquartered in El Segundo, California. Founded in 1945, Mattel has established a significant presence in over 40 countries and employs approximately 25,800 people worldwide. The company is known for its iconic brands such as Barbie, Hot Wheels, and Fisher-Price, and has a diverse portfolio that includes toys, games, and digital content. With a revenue of $4.3 billion, Mattel is a major player in the manufacturing industry, constantly innovating to meet the demands of its global customer base. The company faced challenges in managing deductions, which led them to seek an automated solution to streamline their processes and improve efficiency.

The Challenge

Mattel faced several challenges in their deductions management process. The lack of centralization meant that documentation required for processing, such as BOL, POD, invoice copies, and shipping details, were stored in different databases, leading to confusion and inefficiency. Additionally, the team had to manually pull invoice details from emails and online portals, wasting time and resources. Dealing with large-scale retailers also posed issues, including compliance deductions, violations, pricing deductions, and shortages, resulting in unnecessary expenses. The excessive manual work required for data gathering and correspondence prevented analysts from focusing on high-priority accounts. Furthermore, the operations were siloed, lacking standardized workflows, which caused a lack of visibility and confusion among team members about their roles and responsibilities.

The Solution

Mattel implemented the HighRadius Deductions Cloud Solution to address their challenges. This solution provided automation for repetitive tasks and created a single source of information by aggregating data from all documents in one place. It also offered a common platform for cross-department and customer collaboration. Key features included an automatic customer correspondence engine for faster collaboration, a robust Claims and POD Automation Engine to automatically download and capture information from all backup documents, and the capability to auto-match and resolve all trade deductions. The solution also integrated easily with most Trade Promotion Management Systems and could capture the intent to take deductions, automatically reconciling once short-payment arrived. Additionally, it provided a structured workflow and collaboration engine for streamlined inter-department communication and quick approval, significantly improving the efficiency and effectiveness of Mattel's deductions management process.

Operational Impact

The implementation of the HighRadius Deductions Cloud Solution led to significant operational improvements for Mattel. The automation of repetitive tasks allowed analysts to focus on higher-risk and higher-priority customers, enhancing overall productivity. The centralization of documentation reduced confusion and improved workflow visibility, enabling better tracking and management of deductions. The standardized workflow and collaboration engine facilitated streamlined inter-department communication and quick approvals, reducing delays and improving efficiency. The automatic customer correspondence engine and Claims and POD Automation Engine ensured faster and more accurate data capture and processing, minimizing errors and enhancing customer satisfaction. Overall, the solution provided a more efficient and effective deductions management process, aligning with Mattel's goals and objectives.
The solution also provided a common repository for all backup documents, both open and closed deductions, ensuring easy access and retrieval of information. This centralized approach eliminated the need for manual data gathering from multiple sources, saving time and resources. The defined SLAs for third-party interactions ensured timely and consistent processing of deductions, further enhancing operational efficiency. The easy-to-use reports in the Deductions Cloud provided valuable insights and analytics, enabling better decision-making and strategic planning. Overall, the HighRadius Deductions Cloud Solution transformed Mattel's deductions management process, delivering significant operational benefits and aligning with their strategic goals.

Quantitative Benefit