How iVision Saved $124,000 Using LogicMonitor’s SaaS-Based Monitoring Platform
Company Size
200-1,000
Region
- America
Country
- United States
Product
- LogicMonitor’s SaaS-Based Monitoring Platform
Tech Stack
- SaaS
- API
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
iVision is an Atlanta-based IT services company that delivers managed services to nearly two dozen enterprises that have operations across the globe. In all, iVision monitors and manages nearly 2100 devices and 3000 to 4000 virtual machines for its clients. iVision’s service level agreements (SLAs) with customers are based on mean time to acknowledgement, so proactive monitoring of network events and activity is critical. Consequently, iVision needs a monitoring platform that can discover and alert engineers to events on a variety of platforms deployed across multiple customer environments.
The Challenge
As iVision’s managed services business grew, the inflexibility of its existing cloud-based monitoring solution became an inhibitor. The legacy monitoring system lacked the flexibility to set individual monitoring standards for different managed clients. iVision’s engineers struggled to manage multiple clients from a single pane of glass, which threatened the company’s ability to maintain SLAs. Bringing the infrastructure of a new customer under management within the existing monitoring tool was an additional sticking point. It took iVision engineers at least a month to get a new network properly instrumented. Integration with iVision’s IT service management platform was also poor. The incumbent monitoring tool’s connection points with iVision's existing service desk dropped intermittently, which led to slower response times by iVision support staff. In addition, no one paid attention to the legacy system’s dashboards because they were too difficult to configure and keep up-to-date.
The Solution
iVision adopted LogicMonitor’s cloud-based monitoring platform as a replacement for its incumbent tool. Deployment was faster than expected, largely because LogicMonitor’s lightweight data collector was so simple to deploy and set up. What had been some of the most difficult aspects of deploying monitoring services with the legacy tools were now some of the easiest, due to the automated discovery and management configuration capabilities of the LogicMonitor solution. With the introduction of LogicMonitor, iVision immediately reaped the benefits of rapid provisioning. Engineers were able to add 1800 devices into monitoring within a couple of days, which was a pleasant surprise across the organization. The company also found that the time it took to onboard a new customer, which had been nearly a week on average using the older platform, was reduced to just a single day. LogicMonitor also demonstrated its ability to add support for new platforms rapidly. When one customer was using a storage platform for which the monitoring tool did not have a connector, LogicMonitor developers were able to deliver one to iVision within three days.
Operational Impact
Quantitative Benefit
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