How ISCS Used Looker to Meet New Customer Needs
Company Size
1,000+
Region
- America
Country
- United States
Product
- SurePower Insights™
- SurePower Innovation®
- Looker
- Amazon Redshift
- Amazon Web Services (AWS)
Tech Stack
- LookML
- Amazon Virtual Private Cloud (VPC)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Innovation Output
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Infrastructure as a Service (IaaS) - Cloud Computing
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Predictive Maintenance
- Real-Time Location System (RTLS)
- Supply Chain Visibility
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
ISCS is a company that provides a modern enterprise suite for property and casualty (P&C) insurers, known as SurePower Innovation®. The company's customers are scattered along the adoption curve for analytics software, ranging from novice business users to sophisticated data analysts. ISCS's customers are primarily insurance companies that need a flexible solution for their business intelligence needs. The company aims to help its customers gain insights they need to drive business success by having real-time conversations with their data. ISCS's goal is to offer a solution that can meet needs ranging from “give me the full report” to “just give me the data.”
The Challenge
ISCS identified a market opportunity for industry-specific business intelligence software, but building a solution from scratch was not practical. Their customers, who were scattered along the adoption curve for analytics software, needed a flexible solution that could be used by anyone from novice business users to sophisticated data analysts. The software also had to make it easy for ISCS developers to build new and customizable features for companies with special requirements. The ideal BI solution had to eliminate data silos to offer 360-degree views of all the data, display interactive data visualizations, and support data exploration in real time. The tool also had to be scalable, provide fast performance, align with the ISCS public cloud strategy, and integrate seamlessly with the SurePower Innovation® platform. Lastly, the company wanted to minimize the time to market, which strongly tipped the build-vs-buy analysis in favor of “buy”.
The Solution
ISCS chose to use Looker on AWS for their new BI product. Looker’s lightweight and flexible architecture allowed ISCS to easily integrate interactive visualizations, dashboards, and self-service data exploration. ISCS utilized Looker’s modeling layer, LookML, to create business logic around insurance industry rules and provide customizable analytics solutions for their professional services consultants. In addition, the SurePower Innovation® interface includes a seamless connection to a full-featured, industry-specific version of Looker that is white-labeled as SurePower Insights™. ISCS uses a services architecture that relies on a variety of AWS components, so Looker’s ability to work in-database with Amazon Redshift was beneficial in both performance as well as architecture. In order to protect their customers’ sensitive financial data, ISCS uses the Amazon Virtual Private Cloud (VPC) architecture, pairing a discrete Amazon Redshift database with a private Looker cluster for each company.
Operational Impact
Quantitative Benefit
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