How Intelex Drives Continuous Quality Improvement and Operational Excellence
Company Size
200-1,000
Region
- America
Country
- United States
Product
- Intelex Inspection Management
- Intelex Audit Management
- Intelex Corrective Actions
- Intelex Customer Complaints
- Intelex Nonconformance Reporting
Tech Stack
- Digital Quality Management System
- Digital Transformation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Retail
Applicable Functions
- Business Operation
- Quality Assurance
Services
- System Integration
- Training
About The Customer
The customer is a North American company that initially entered the market as a sign company, evolved to creating displays of all kinds and has now scaled up to helping its roster of famous and soon-to-be-famous clients create meaningful customer experiences. The customer supports retail clients ranging from small organizations to multinational firms. With approximately 200 employees in one location, they have a complex operation that consists of designing, producing, packaging and shipping products to support a variety of retail operations. Their goal is to help clients be innovative in a way that gets their messages across in retail environments. They optimize a project and scale to the customer’s needs by innovating with cutting-edge technologies and product offerings. They always put the needs of the customers first.
The Challenge
The customer, a North American company that creates displays and helps its clients create meaningful customer experiences, was looking to focus on continuous EHSQ improvement with processes that are simple, connected, accurate and quick. Their previous approach to quality involved a lot of paper and spreadsheets, which produced good results but was labor intensive. Information wasn’t always available when it was needed, and only a few people really engaged with the data or processes. The company needed a technology solution that would allow them to begin the digital transformation of their EHSQ practices. The goal is to eventually support the entirety of their EHSQ practices in an integrated digital management system.
The Solution
The company partnered with Intelex Technologies to focus on quality as the first step in a digital transformation project that will eventually encompass the entirety of their rigorous approach to EHSQ and operational excellence. They turned to Intelex to provide Inspection Management, Audit Management, Corrective Actions, Customer Complaints and Nonconformance Reporting applications to support interconnected approaches to EHSQ, taking advantage of the similarities between reporting requirements in these practices. To ensure employees understood the new technology and processes, the company did extensive training and change management using the ADKAR (Awareness, Desire, Knowledge, Ability, and Reinforcement) model.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.
Case Study
Ensures Cold Milk in Your Supermarket
As of 2014, AK-Centralen has over 1,500 Danish supermarkets equipped, and utilizes 16 operators, and is open 24 hours a day, 365 days a year. AK-Centralen needed the ability to monitor the cooling alarms from around the country, 24 hours a day, 365 days a year. Each and every time the door to a milk cooler or a freezer does not close properly, an alarm goes off on a computer screen in a control building in southwestern Odense. This type of alarm will go off approximately 140,000 times per year, equating to roughly 400 alarms in a 24-hour period. Should an alarm go off, then there is only a limited amount of time to act before dairy products or frozen pizza must be disposed of, and this type of waste can quickly start to cost a supermarket a great deal of money.
Case Study
Supermarket Energy Savings
The client had previously deployed a one-meter-per-store monitoring program. Given the manner in which energy consumption changes with external temperature, hour of the day, day of week and month of year, a single meter solution lacked the ability to detect the difference between a true problem and a changing store environment. Most importantly, a single meter solution could never identify root cause of energy consumption changes. This approach never reduced the number of truck-rolls or man-hours required to find and resolve issues.
