How Conversational AI is Helping Wendy’s Franchisees Turn Hiring Struggles into Staffing Perfection
Company Size
1,000+
Region
- America
Country
- United States
Product
- Lou
Tech Stack
- AI Assistant
- Text Messaging
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Machine Learning
Applicable Industries
- Food & Beverage
Applicable Functions
- Human Resources
Use Cases
- Predictive Replenishment
- Remote Collaboration
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Pertoria Inc., HAZA Foods, and Group W AKSAN are Wendy’s franchisees operating in different regions of the United States. Pertoria Inc. manages six Wendy’s locations in Northwest Ohio, HAZA Foods operates 250 Wendy’s locations across Texas, Louisiana, and Minnesota, and Group W AKSAN runs 26 Wendy’s restaurants in Washington and Oregon. These franchisees face the common challenge of high turnover and the need for a fast and efficient hiring process to keep their restaurants fully staffed. They have turned to an AI Assistant named Lou to help streamline their hiring processes and reduce the burden on their managers.
The Challenge
Speed is crucial in high-volume recruiting, especially in the fast-food industry where competition is fierce. The COVID-19 pandemic exacerbated staffing challenges, making it essential for restaurants to quickly and efficiently hire staff. Managers faced issues such as candidates not showing up for interviews and the time-consuming process of scheduling and coordinating with applicants. The need for a streamlined hiring process became more urgent as managers struggled to keep their restaurants fully staffed amidst the pandemic.
The Solution
The AI Assistant Lou has been implemented across various Wendy’s franchisees to streamline the hiring process. Lou allows managers to hire over text, automatically screen and schedule qualified candidates for interviews, and remind candidates of upcoming interviews. This automation reduces the time managers spend coordinating with candidates and ensures a faster response time, which is crucial in the competitive fast-food hiring landscape. Lou also helps reduce interview no-shows and cancellations by providing real-time communication and reminders to candidates. The implementation of Lou has significantly improved the efficiency of the hiring process, allowing managers to focus on other operational tasks.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
The Kellogg Company
Kellogg keeps a close eye on its trade spend, analyzing large volumes of data and running complex simulations to predict which promotional activities will be the most effective. Kellogg needed to decrease the trade spend but its traditional relational database on premises could not keep up with the pace of demand.
Case Study
HEINEKEN Uses the Cloud to Reach 10.5 Million Consumers
For 2012 campaign, the Bond promotion, it planned to launch the campaign at the same time everywhere on the planet. That created unprecedented challenges for HEINEKEN—nowhere more so than in its technology operation. The primary digital content for the campaign was a 100-megabyte movie that had to play flawlessly for millions of viewers worldwide. After all, Bond never fails. No one was going to tolerate a technology failure that might bruise his brand.Previously, HEINEKEN had supported digital media at its outsourced datacenter. But that datacenter lacked the computing resources HEINEKEN needed, and building them—especially to support peak traffic that would total millions of simultaneous hits—would have been both time-consuming and expensive. Nor would it have provided the geographic reach that HEINEKEN needed to minimize latency worldwide.
Case Study
Energy Management System at Sugar Industry
The company wanted to use the information from the system to claim under the renewable energy certificate scheme. The benefit to the company under the renewable energy certificates is Rs 75 million a year. To enable the above, an end-to-end solution for load monitoring, consumption monitoring, online data monitoring, automatic meter data acquisition which can be exported to SAP and other applications is required.
Case Study
Coca Cola Swaziland Conco Case Study
Coco Cola Swaziland, South Africa would like to find a solution that would enable the following results: - Reduce energy consumption by 20% in one year. - Formulate a series of strategic initiatives that would enlist the commitment of corporate management and create employee awareness while helping meet departmental targets and investing in tools that assist with energy management. - Formulate a series of tactical initiatives that would optimize energy usage on the shop floor. These would include charging forklifts and running cold rooms only during off-peak periods, running the dust extractors only during working hours and basing lights and air-conditioning on someone’s presence. - Increase visibility into the factory and other processes. - Enable limited, non-intrusive control functions for certain processes.
Case Study
Temperature Monitoring for Restaurant Food Storage
When it came to implementing a solution, Mr. Nesbitt had an idea of what functionality that he wanted. Although not mandated by Health Canada, Mr. Nesbitt wanted to ensure quality control issues met the highest possible standards as part of his commitment to top-of-class food services. This wish list included an easy-to use temperature-monitoring system that could provide a visible display of the temperatures of all of his refrigerators and freezers, including historical information so that he could review the performance of his equipment. It also had to provide alert notification (but email alerts and SMS text message alerts) to alert key staff in the event that a cooling system was exceeding pre-set warning limits.
Case Study
Coca-Cola Refreshments, U.S.
Coca-Cola Refreshments owns and manages Coca-Cola branded refrigerators in retail establishments. Legacy systems were used to locate equipment information by logging onto multiple servers which took up to 8 hours to update information on 30-40 units. The company had no overall visibility into equipment status or maintenance history.
