Hosted Service Provider Improves Customer Satisfaction with SimpliVity
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Company Size
11-200
Region
- Europe
Country
- Denmark
Product
- SimpliVity hyperconverged infrastructure
Tech Stack
- Microsoft SQL Server
- Microsoft Exchange
- Microsoft SharePoint
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
Use Cases
- Infrastructure Inspection
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
About The Customer
Genia is a Danish hosted service provider that was using a disjointed multivendor IT implementation. The company's legacy IT infrastructure was a collection of independent compute, storage, and backup solutions with distinct administrative interfaces. This setup was proving to be too costly and complex to maintain and scale. Provisioning new customers or troubleshooting problems was a resource-intensive, time-consuming endeavor. The company was also unable to meet its RPO/RTO goals using its legacy Veeam data protection solution. Concerned about the company’s ability to consistently meet its SLA objectives, CEO Kristian Hansen decided to take a fresh look at the data center.
The Challenge
Genia, a Danish hosted service provider, was struggling with its legacy IT infrastructure which was a collection of independent compute, storage and backup solutions with distinct administrative interfaces. This setup was proving to be too costly and complex to maintain and scale. Provisioning new customers or troubleshooting problems was a resource-intensive, time-consuming endeavor. Moreover, the provider was unable to meet its RPO/RTO goals using its legacy Veeam data protection solution. Concerned about the company’s ability to consistently meet its SLA objectives, CEO Kristian Hansen, decided to take a fresh look at the data center.
The Solution
After evaluating a number of options, including solutions from HP and VMware, Hansen selected SimpliVity hyperconverged infrastructure for the company’s next-generation IT environment. SimpliVity provides a scalable, modular building block of x86 resources that offers all the functionality of traditional IT infrastructure—including compute, storage and data protection functions—in a single device, with a common administrative interface. Genia installed two SimpliVity OmniCubes in both its primary and secondary data centers to ensure continuous service availability and enable swift disaster recovery for approximately 60% of the provider’s VMs. Over time, Genia plans to expand the SimpliVity implementation to support additional customers and services.
Operational Impact
Quantitative Benefit
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