Hospital Helps Secure IoT Devices With Network Packet Visibility
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG software appliances
- nGenius Packet Flow Operating System (PFOS)
- nGenius Packet Flow Switches
Tech Stack
- IoT
- Network Packet Visibility
- Cybersecurity
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Cybersecurity & Privacy - Network Security
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Condition Monitoring
- Cybersecurity
Services
- System Integration
- Testing & Certification
About The Customer
The hospital network had undergone significant changes over the last decade, from both organic patient growth and strategic mergers and acquisitions. There are thousands of physicians, nurses, and staff administering care to hundreds of thousands of inpatient, outpatient, and emergency room patients every year. With more than a dozen hospitals and a hundred medical facilities, this hospital network is one of the largest in its region and essential to the healthcare of its community. Networking services and clinical applications are the priorities of the healthcare’s IT staff. Anything that prevents availability or access to these services, or the equipment used to interact with them, needs to be prevented or remediated by their IT organization.
The Challenge
The hospital network had seen a significant increase in the use of Internet of Things (IoT) devices over recent years. With the onset of the COVID-19 pandemic, the hospital faced numerous cybersecurity threats, including risks to their IoT devices that needed to be protected. The hospital's Network Operations (NetOps) and Security Operations (SecOps) teams needed to work together to reduce these threats and investigate potential incidents of compromise, particularly with their extensive cache of distributed IoT devices. The hospital had made the strategic decision to standardize on networked packet traffic as the best source for data intelligence and selected a solution to secure their IoT devices that leverages packet data. However, they needed ways to share that data between both the IoT security tool and their NETSCOUT Service Assurance solution.
The Solution
The hospital organization had selected NETSCOUT® nGeniusONE Service Assurance solution to help maintain the quality, availability, and reliability of their applications and services. These applications include Citrix secure access to Epic electronic medical records and other clinical apps, as well as business applications, such as Microsoft Office 365. To distribute traffic packets from the network segments simultaneously to the new Armis IoT security solution and the NETSCOUT InfiniStreamNG (ISNG) appliances, the IT organization selected the software-based NETSCOUT nGenius Packet Flow Switch (PFS) family of packet brokers which enhances the value and efficiency of the performance management and cybersecurity ecosystems. The NetOps and SecOps teams highlighted cost-effectiveness, advanced features, and Custom-off-the-Shelf (COTS) capabilities as their reasons for selecting the nGenius Packet Flow Operating System (PFOS) for Certified 5000 and 5100 series Packet Brokers.
Operational Impact
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