HMRC SAVES £126 MILLION & IMPROVES THE CUSTOMER EXPERIENCE
Company Size
1,000+
Region
- Europe
Country
- United Kingdom
Product
- webMethods
- Tamino XML server
Tech Stack
- XML
- Internet technologies
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
Services
- Software Design & Engineering Services
- System Integration
About The Customer
HMRC, the U.K. tax collecting authority, was formed in 2005, following the merger of the Inland Revenue and HM Customs and Excise Departments. The authority exists to ensure money is available to fund the U.K.’s public services and helps families and individuals by providing targeted financial support. HMRC is committed to making citizens and businesses feel the tax system is simple for them to deal with and applied even-handedly. Being seen as a highly professional and efficient organization is central to this.
The Challenge
HM Revenue and Customs (HMRC) started to develop its digital delivery channels during the past decade. HMRC became the first customer for the Government Gateway, a system that provides the pan-government building blocks for secure and efficient transactions. As the number of digital services and transactions at HMRC grew, it became apparent HMRC’s interface to the Government Gateway (known as DIS) needed to be more resilient and accompanied by more responsive support services.
The Solution
Software AG, working with partners Fujitsu and Capgemini, replaced the HMRC legacy Microsoft® DIS environment with a far more scalable, resilient and responsive solution. Based on the webMethods suite of technologies, including process intelligence and the Tamino XML server, it has supported the rapid growth of digital service delivery at HMRC since 2005. HMRC’s IT services are provided by Aspire, an innovative transformation contract that is now a model for transformational outsourcing. Aspire stands for Acquiring Strategic Partners for the Inland Revenue contact. Software AG’s solution forms part of what the Aspire contract delivers for HMRC.
Operational Impact
Quantitative Benefit
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